- Report: #452656
Report - Rebuttal - Arbitrate
Complaint Review: Legacy Inmate Communications
Legacy Inmate Communications10833 Valley View Street, Suite 150 Cypress, California U.S.A.
Legacy Inmate Communications phone company has no idea what happened to funds sent and doesn't care.. Nationwide
Anyway my issue is this...where is my money? I luckily kept all of my receipts for all money sent to all accounts. I have 4 money gram receipts and a receipt for funds I sent using pay pal. The one consistent answer I get is that the rep I am speaking with doesn't know what the issues is and that I should contact blah, blah, blahAfter trying to reach numerous blah, blah blahs and be referred to someone else, I am sick of it. I have sent numerous emails to any and every contact that I could find on line, called I don't know how many phone numbers, sent a few faxes and am now putting this on line...
It is very sad that when people are already facing saddening issues such as having a loved one incarcerated that you still have to deal with crap like this. I am not asking that they do anything special. I am asking that they do the job they were hired to do, take my money and set up an account so that I can receive phone calls. I did my part...sent you the money...And they did half of their job by taking it.
I just feel like my money is yet to be accounted for, I have spent in the last two weeks probably close to 10 hours on the phone with these people and have wasted my time, faxing and emailing stuff that I shouldn't have to. Please anyone who reads this and is considering using Legacy as a tool for communication...please think twice about giving your credit card information and be sure that if you do, you have a lot of free time to be on the phone with them. The automated system will put you on hold as caller number two (I AM ALWAYS CALLER NUMBER TWO) with a wait time of less than two minutes. Then the wait time is 4 minutes then 8 minutes then 15 minutes, I actually held on one night for 83 minutes...the whole time I was still caller number two???
Anyway this company has a lot of work to do in the customer service arena. So I just wanted everyone to know what you were getting into as I wish I had.
stephens city, Virginia
This report was posted on Ripoff Report on 05/17/2009 08:02 AM and is a permanent record located here: http://www.ripoffreport.com/r/Legacy-Inmate-Communications/Cypress-California-90630/Legacy-Inmate-Communications-phone-company-has-no-idea-what-happened-to-funds-sent-and-doe-452656. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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