- Report: #996385
Report - Rebuttal - Arbitrate
Complaint Review: Legal Shield
Legal Shieldsan jose, California United States of America
Legal Shield SCAM - Legal Shield [Pre-Paid Legal] - AVOID !!! san jose, California
*Consumer Comment: Make up your mind!
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case 1 - I cancelled my membership on Friday, faxed it over. Over weekend, I decided I may need it again so I called that Monday to not cancel it. They declined, say I'd need to say the initiation fee again.
case 2 - I called twice and emailed Legal Shield Member Services to cancel my membership, not now, but before the next billing cycle so that I wouldn't get charged again.
They said they'd refund this month's charge but at this time, I cannot verify this because they said itll take a few weeks.
here's my email, is clear that I don't want it cancelled now, I already paid for it. I emailed them for the form to cancel, not to cancel my account [dumb, can't they read?]
-- "Pls email me form to cancel my account. I already paid for this month, this is for before next billing cycle."
here's their reply:
Dear Member, Thank you for giving us the opportunity to assist with membership 787023534. Your request has been reviewed and the decision not to reinstate your membership for legal services per company option stands.
If you need further assistance, please contact Member Services at 1-800-654-7757 (USA), or 1-800-440-8857 (Canada), from 7:00 AM to 7:00 PM CT, Monday through Friday, and they will be happy to assist you.
Sincerely, Betty | LegalShield | Member Services | http://www.legalshield.com
My experience w/ LS
-- They lack customer service tremendously MASSIVE UNDER-STATEMENT!!
-- They don't care if they lose you as a client
-- Their law firms have lawyers who graduate from 3-tier colleges.
-- I would NOT, NOT, NOT recommend them to anyone !!! AVOID !!!
This report was posted on Ripoff Report on 01/14/2013 12:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/Legal-Shield/san-jose-California-95101/Legal-Shield-SCAM-Legal-Shield-Pre-Paid-Legal-AVOID-san-jose-California-996385. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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