- Report: #326734
Report - Rebuttal - Arbitrate
Complaint Review: M4Sunset Group/ Cancun Travel Unlimited/ Royal Sunset
M4Sunset Group/ Cancun Travel Unlimited/ Royal SunsetBlvd Kukulcan Km 7 S/N Tampa, Florida U.S.A.
M4Sunset Group/ Cancun Travel Unlimited/ Royal Sunset Dishonest Travel Promotion Tampa Florida
*UPDATE Employee: lets get this sorted out!
Telemarketers for Sunset marketing call stating that your name was given by a friend and mention Wal-Mart and other big stores.
I was contacted by telephone by M4 Sunset group in Cancun offering a promotional rate ($698 US + airfare) to stay at one of their resorts in Cancun for, two adults, two children, four nights PLUS a four night stay at their resort in Costa Rica, PLUS a four night stay in Orlando with Disneyland tickets. The only catch was that we book our Cancun stay first. The sales agent confirmed that the stay was not all-inclusive, but we were entitled to 40% off the all-inclusive rate.
I specifically asked the agent if we would be expected to attend a presentation. She assured me, no, this was just a promotion of the hotel, hoping we would like the resorts and would return and tell all of our friends. I did some checking into the hotels online and found that they got relatively good reviews. Some travelers stated that they were asked to attend a presentation, but they politely declined and that was the end of it. So, I decided to purchase the deal.
WELL! I called today to book our vacation. I was informed that I had agreed to attend the 90 minute presentation and if I chose not to attend I would have to pay regular room rates on top of what I already paid.
PLUS they wanted a $59 fee to activate the account PLUS $150 in taxes. The taxes could be waived if you chose the all-inclusive option at $99 PER ADULT PERDAY.
That's almost $2000 now.
I asked for a refund because the sales agent lied to me about attending a presentation. They said the deal is non-refundable. The reservations agents are extremely rude and argumentative unless you are buying what they are selling.
M4 Sunset includes:
Cancun Travel Unlimited, Laguna Suites, Sunset Royal, Sunset Lagoon, & Sunset Fisherman
The documents, brochures really, come from Florida, but the address on the inside is: Cancun Travel Unlimited, Xpuhil No. 3, Suite 8218, S.M. 27, Cancun, Q. ROO, C.P. 7750. 1-886-760-1843
This report was posted on Ripoff Report on 04/17/2008 09:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/M4Sunset-Group-Cancun-Travel-Unlimited-Royal-Sunset/Tampa-Florida-33685-0265/M4Sunset-Group-Cancun-Travel-Unlimited-Royal-Sunset-Dishonest-Travel-Promotion-Tampa-Flo-326734. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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