- Report: #326734
Report - Rebuttal - Arbitrate
Complaint Review: M4Sunset Group/ Cancun Travel Unlimited/ Royal Sunset
M4Sunset Group/ Cancun Travel Unlimited/ Royal SunsetBlvd Kukulcan Km 7 S/N Tampa, Florida U.S.A.
M4Sunset Group/ Cancun Travel Unlimited/ Royal Sunset Dishonest Travel Promotion Tampa Florida
*UPDATE Employee: lets get this sorted out!
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
Telemarketers for Sunset marketing call stating that your name was given by a friend and mention Wal-Mart and other big stores.
I was contacted by telephone by M4 Sunset group in Cancun offering a promotional rate ($698 US + airfare) to stay at one of their resorts in Cancun for, two adults, two children, four nights PLUS a four night stay at their resort in Costa Rica, PLUS a four night stay in Orlando with Disneyland tickets. The only catch was that we book our Cancun stay first. The sales agent confirmed that the stay was not all-inclusive, but we were entitled to 40% off the all-inclusive rate.
I specifically asked the agent if we would be expected to attend a presentation. She assured me, no, this was just a promotion of the hotel, hoping we would like the resorts and would return and tell all of our friends. I did some checking into the hotels online and found that they got relatively good reviews. Some travelers stated that they were asked to attend a presentation, but they politely declined and that was the end of it. So, I decided to purchase the deal.
WELL! I called today to book our vacation. I was informed that I had agreed to attend the 90 minute presentation and if I chose not to attend I would have to pay regular room rates on top of what I already paid.
PLUS they wanted a $59 fee to activate the account PLUS $150 in taxes. The taxes could be waived if you chose the all-inclusive option at $99 PER ADULT PERDAY.
That's almost $2000 now.
I asked for a refund because the sales agent lied to me about attending a presentation. They said the deal is non-refundable. The reservations agents are extremely rude and argumentative unless you are buying what they are selling.
M4 Sunset includes:
Cancun Travel Unlimited, Laguna Suites, Sunset Royal, Sunset Lagoon, & Sunset Fisherman
The documents, brochures really, come from Florida, but the address on the inside is: Cancun Travel Unlimited, Xpuhil No. 3, Suite 8218, S.M. 27, Cancun, Q. ROO, C.P. 7750. 1-886-760-1843
This report was posted on Ripoff Report on 04/17/2008 09:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/M4Sunset-Group-Cancun-Travel-Unlimited-Royal-Sunset/Tampa-Florida-33685-0265/M4Sunset-Group-Cancun-Travel-Unlimited-Royal-Sunset-Dishonest-Travel-Promotion-Tampa-Flo-326734. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.