• Report: #15993

Complaint Review: MRA Video / Girls Gone Wild

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  • Submitted: Wed, March 06, 2002
  • Updated: Fri, March 29, 2002

  • Reported By:Lincoln NH
MRA Video / Girls Gone Wild
P.O. Box 150 Hollywood, California U.S.A.

Unauthorized charges for Girls Gone Wild DVD's
FOX 6 investigative reporter John Mattes first broke the story how Girls Gone Wild was marketing videos for only $9.99 consumers found the company tacking on huge fees. Thousands of consumers called it a rip-off on ripoffreport. After our story aired an attorney sued calling it deceptive advertising. Video part 1 Video part 2

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GGW/MRA Video
Po Box 150
Hollywood, Ca. 90078
323 965 8710

Placed a one time order from a TV spot around April 2, 2001 for the Girls Gone Wild DVD.

My American Express Card was charged for the $23.97 on April 2, 2001.
The DVD's arrived several weeks later.
This was the end of my authorization.

Later another DVD with no sound showed up. Which I thought was the "bonus" video mentioned when I placed my one time order.

Then two months later on June 6, 2001:
My card was charged again for an unauthorized amount of $23.98 Reference number 00002274.

Then July 10, 2001
Another unauthorized charge on my card for $23.98 reference number number 00005278.

no Charge August 2001.

Then September 12, 2001:
Another unauthorized charge on my card for $23.98 reference number 00002163.

Then October 15, 2001
Another unauthorized charge on my card for $23.98 reference number 02800363.

Then November 15, 2001
Another unauthorized charge on my card for $23.98 reference number 031900270.

Then December 18, 2001
Another unauthorized charge on my card for $23.98 reference number 035200218.

Since these charges were not authorized by me and since I have also discovered this pattern of billing customers without their consent, credit my american express account for the $143.88

The account (now changed) was XXXX XXXXXX XXXXX expiration 02/02.

Scott Downs
Suffolk Associates LLC
P.O. 1540
Lincoln, NH. 03251
fax XXXXXXXXXXXXXX

Your web site states that the customer is to define the quanity of your product. I was not told this was a "club" or there were reoccuring charges.
I authorized a one time charge for the original Girls Gone Wild DVD's.
Attached is your web site page (http://www.girlsgonewild.com/questions_order.html) excerpt: "
Q: How do I reach customer service if I have a problem with my order or just a concern in general?
A: You may call (323) 965-8710 or send a written correspondence to: GGW/MRA Video, P.O. Box 150, Hollywood, CA 90078

Q: Can I order by check or Money Order?
A: Yes. Send your Check or Money Order to: Girls Gone Wild, P.O. Box 150, Hollywood, CA 90078 (please don't forget to specify the product, quantity and VHS or DVD with your order.) "

Scott
Lincoln, NH

This report was posted on Ripoff Report on 03/06/2002 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/MRA-Video-Girls-Gone-Wild/Hollywood-California-90078/Unauthorized-charges-for-Girls-Gone-Wild-DVDsFOX-6-investigative-reporter-John-Mattes-fir-15993. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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#1 Consumer Suggestion

Why Let it go on?

AUTHOR: Adam - ()

After the fisrt month of "unauthorized" charges why didn't you call the telephone number on your credit card/bank statement and talk to the customer service department?

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