- Report: #23796
Report - Rebuttal - Arbitrate
Complaint Review: McKenzie Scott
McKenzie Scott8400 E. Prentice Ave., Suite 660 Greenwood Village, Colorado United States of America
REVIEW: feel confident about doing business with McKenzie Scott - commitment to 100% customer satisfaction to resolve any and all issues. *UPDATE
*UPDATE: Ripoff Report REVIEW: McKenzie Scott to resolve any and all issues, commitment to 100% customer satisfaction -commitment to provide excellent customer service - safeguards for their clients - consumers should feel secure when doing business with McKenzie Scott.
*Author of original report: I have recontacted ?
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SPECIAL UPDATE: July 13 2012: McKenzie Scott remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. McKenzie Scott is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, McKenzie Scott has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, McKenzie Scott has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever McKenzie Scott remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at email@example.com
Their service agreements are in plain language and spell out precisely what they do and don't do. All of their services include money-back, satisfaction, and performance guarantees. To ensure your satisfaction they also perform quality checks throughout client searches. You may review your service expectations and written service evaluation which were part of this process. They will provide copies to you.
After talking many times with executives from McKenzie Scott, Ripoff Report has come to the conclusion that they value each and every client, and welcome any feedback that helps them service their clients better. Ripoff Report realizes that businesses selling intangible services will receive complaints more so than when a consumer buys a tangible item, as they are selling you a service to help you better your chances of landing that new career of your dreams.
We all get buyer remorse from time to time. McKenzie Scott has been in business for years with thousands of successful clients to their credit.
McKenzie Scott is a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, consumers should feel safe when using services of a member business.
Read more about McKenzie Scott and their commitment to total customer satisfaction. ===================== NOW TO THE ORIGIONAL REPORT THAT WAS FILED =====================
McKenzie Scott McKenzie Scott failure to deliver services per agreed schedule Greenwood Village Colorado
In November 2001, I contracted with McKenzie Scott to create (and produce the associated material) an overall integrated strategy to assist in my job search marketing plan. During a 2 day session in December, a schedule of specific deliverables was developed. The deliverables consisted of two types of material: 1. Creative material (Resume, Marketing letters, CEO biography, Communication Strategy, Action Plan, Alternative Industries Marketing Material), and 2. Communication of the Marketing Material (Electronic and First Class Mailings).
The intrinsic value of the overall McKenzie Scott marketing plan is an integrated strategy of scheduled deliverables. McKenzie Scotts' delays in meeting scheduled deliverables has drastically reduced the marketing plan value and effectiveness. The McKenzie Scott shortfall in the contract deliverables has unilaterally been to my detriment, while these delays have had no apparent effect on McKenzie Scott.
In addition, McKenzie Scott contracted to provide a web portal to instantly access openings in newspapers, trade magazines, job banks, newsgroups and employer web sites. Unfortunately, the accuracy of the McKenzie Scott databases is dubious; an unacceptable level of information returned is out of date, incomplete and inaccurate.
All delays associated with delivery of the McKenzie Scott services are inside the scope of the contract, were directly in McKenzie Scott's control and are attributable to the McKenzie Scott delivery commitment.
In a letter in May, 2002, McKenzie Scott offered to provide all additional services (above the Base Career Management Service) for a 50% discount off the normal fee. In addition, McKenzie Scott has also offered to restart my entire campaign from ground zero with revised materials, targets, strategies, and tactics.
McKenzie Scott and I entered this marketing plan as partners; however, I have taken all of the risk and suffered all the monetary damage. McKenzie Scott has been substantially late for major sections of the Base Career Management Service deliverables.
Mark Morristown, New Jersey
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This report was posted on Ripoff Report on 07/01/2002 12:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/McKenzie-Scott/Greenwood-Village-Colorado-80111/REVIEW-feel-confident-about-doing-business-with-McKenzie-Scott-commitment-to-100-custo-23796. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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