• Report: #901359

Complaint Review: Merchant Services Direct

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  • Submitted: Fri, June 22, 2012
  • Updated: Wed, January 16, 2013

  • Reported By: Mark — Montrose Colorado United States of America
Merchant Services Direct
6500 S. Quebec St. #210 Centennial, Colorado United States of America

Merchant Services Direct Sales Rep. lied about charges and service, fees and charges hidden in very small print in contract, company removes money from your account without auhorization. Centennial, Colorado

*UPDATE Employee: MSD Response 1/16/13

*General Comment: Anthony Smith regional manager is a LIAR

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Company sales rep. said they were a direct link to the Credit Card Companies and that is why they can save you money. When asked point blank if there were any fees involved other than a small monthly fee ($10.95) he said there would be none.  This was repeated several times during the conversation.  When going over the contract he deliberately glossed over the small print about other charges claiming it was about money laundering and terrorist funding (which was in the first part of a lengthy section of small print)  Turns out the company charges an outrageous minimum monthly charge and keeps adding additional charges which are the cost of doing business.  In addition when you call up to complain about the charges and tell them you no longer want the service they advise you that they are going to charge you a $350 cancellation fee.  The original sales rep would not return any calls and the company representative only makes more promises about what the will do in the future if you do not cancel but will not let you cancel without the fee.  Total rip off and they know it

This report was posted on Ripoff Report on 06/22/2012 11:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/Merchant-Services-Direct/Centennial-Colorado-80111/Merchant-Services-Direct-Sales-Rep-lied-about-charges-and-service-fees-and-charges-hidd-901359. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

MSD Response 1/16/13

AUTHOR: Julia - (United States of America)

Early termination fees are standard across many industries, and was listed on this merchants contract if they were assessed the fee. The monthly minimum charge is very clearly printed in the contract, and is not a part of the fine print this merchant is referring to. Anthony Smith is an independent sales representative, and we cannot control any of his actions or promises. However, from what this complaint states, it appears that the MSD Corporate office offered to lower this merchants rates substantially due to the problems they have experienced. Though we would not waive a fee this merchant agreed to in order to open an account, we were willing to do whatever else we could to make sure this merchant was saving money with our company. If the merchant declined to take advantage, there is nothing we can do.
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#2 General Comment

Anthony Smith regional manager is a LIAR

AUTHOR: Mikes Auto Service - (United States of America)

 This the name of the person who sold me an account with merchant services direct.
 If I do not get any satisfaction I am going to the attorney generals office or as far as possible.

Contact information for this FRAUD

  Anthony Smith
6500 S Quebec ST #210
Centennial Colorado 80111
phone# 887 928 0305 ext 188
Cell 509 723 9671
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