Report: #941389

Complaint Review: Merchant Services Direct

  • Submitted: Fri, September 14, 2012
  • Updated: Thu, September 20, 2012
  • Reported By: FormerMSDAgent — Spokane Washington United States of America
  • Merchant Services Direct
    621 N. Argonne Rd. Ste 100, Spokane Vly, WA 99212
    Spokane, Washington
    United States of America

Merchant Services Direct Former Employee setting the record straight Spokane, Washington

*Author of original report: Hoax

Show customers why they should trust your business over your competitors...

This company is a pyramid scheme devised by a group of young drug addicts with no morals. The only people making money working for the company are friends of the owners. I would consider their offices puppy mills. They hire anyone that will work for straight commission. Literally 3/4 of the office I worked in was convicted felons.
They get in the door of businesses by telling them on the phone that they need to update them on some recent rule and regulation changes. They then proceed to lie about the way these new regulations are actually affecting the cc processing industry. They will potentially save you money but in a very shady and immoral way. Any company can go into a business and look at their merchant statement to undercut their current rates. The main problem with this company is the reps and customer service. The reps are rampantly undertrained/trained to lie. MSD is not an overhead processor but intact an ISO for Wells Fargo. The customer service is horrendous. It will take 30-45 min sometimes to get through on the phone. When you finally get through most of the time they will either say they will call you back and never do or tell you to call your rep who also will never call you back.
Do not do business with this company unless you yourself are a hustler and have respect for other hustlers game(or however you people talk). They will only disappoint you with false promises and blatant lies. Good luck MSD. I didn't even mention all the fraudulent accounts they sign daily...
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This report was posted on Ripoff Report on 09/14/2012 05:15 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report


AUTHOR: FormerMSDAgent - (United States of America)

The recent report was indeed a hoax. After reading reports and having personal experience in the industry, my associate felt it necessary to relieve frustration via the Internet. In all actuality he never worked for the company and only heard the above rumors in passing. The merchant provider industry as a whole is a scam and MSD can't be held accountable for the shortcomings of an entire industry. Disregard the above report as he had recanted.
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