• Report: #1086348

Complaint Review: Mountain Loan Centers

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  • Submitted: Sat, September 21, 2013
  • Updated: Sat, September 21, 2013

  • Reported By: anjyl — Logan Utah
Mountain Loan Centers
981 East 3300 South Salt Lake City, Utah USA

Mountain Loan Centers Liars all of them Salt Lake City Utah

*Author of original report: Almost Funny

*Consumer Comment: lucky you!

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On Sept 10 I was contacted by "josh" from Mountain Loan Centers in SLC and was offered a loan.  Unfortunately, my income was too low.  He inquired about my husband's income and I was told that my husband more than qualified.  "Josh" called back on Sept. 12 when my husband was home, and spoke to him.  My husband then gave Josh permission to discuss all the details with me, as I would be handeling the account (as I do with all the house hold bills)

Josh told us that we were pre-approved for a loan of up to 1600.00.  Since we are a 1 income family (I have several health issues at present that preclude me from working) and we have a large amount of medical debt, we thought this may be a good way to get some smaller bills paid off and only have 1 payment.  I continued to question Josh about the amount, informing him at that time that my husband's child support was paid out of his check every week.  He said that would be no problem and that we were GUARANTEED a loan, all we had to do was drive to Salt Lake City to sign the paper work.

I called on the 19th to confirm our appointment at 10:00 A.M. and to make sure that everything was still set for the GUARANTEED loan.  Salt Lake City is a 2 hour drive for us.  So we put our LAST 50.00 into the gas tank, gave up half of our visitation weekend and drove for 2 hours to get to our appointment.  We arrived 15 minutes early only to find that there were 3 employees (only 2 doing loans) a FULL waiting room most with 10:00 appointments.  When we were finally called (about 11:00) we sat down and at that time we were told that we were declined because of the "garnishment" on my husbands check.  When we explained that it was his child support and not really a "garnishment" we were told that "any type of garnishment would preclude us from getting a loan with them"

At this time I brought up the fact that we were told we were "guaranteed" a loan and asked about that.  The employee sat stone faced, no reaction, no emotion.  When asked who Josh was same reaction.   We barely had the gas money to make it home.  Now we have a week with NO MONEY,  My husband has to get to and from work, and I have Dr's appts.  and we have no gas for the week.

ANYONE that does business with these people or hears that they are "guaranteed a loan"  laugh and hang up.   I am contacting the BBB and the FDIC, & the FTC and any one else who has authority over this type of business... 


This report was posted on Ripoff Report on 09/21/2013 02:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mountain-Loan-Centers/Salt-Lake-City-Utah-84106/Mountain-Loan-Centers-Liars-all-of-them-Salt-Lake-City-Utah-1086348. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Almost Funny

AUTHOR: anjyl - ()

What  I find to be  absolutely mind boggling, is the fact that even after I filed formal complaints and spoke with "managers"  at this company, we were contacted 3 more times for a loan.

The last time I asked them if they wereserious, when they said yes, I asked about garnishments on a check and was told that it was not a problem, I started laughing and asked if they knew that I had already been contacted 3 times before this call, and I had filed a complaint against the company.

Obviously, the right hand had no idea what the left hand is doing.  This is a poorly run company, definitely not out to help people during hard times.  They are only out for themselves.  A well run loan place will ALWAYS work with  their clients to do what's best for ALL involved.

Good luck my friend! Hope you can get something worked out.

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#2 Consumer Comment

lucky you!

AUTHOR: ronmarslo - ()

Be glad you didn't get the loan. Because I got a $400 loan that turned into 2,000. I was harrassed, my family was harrassed. This company even sent me harrassing text messages. Told my family members that they had to pay my debt for me. They called me stupid, the made threats. I WISH like hell that they would have denied me the loan. It would have saved me a hell of a lot of money. WORST COMPANY EVER!!! 

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