• Report: #1041975

Complaint Review: Net10

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  • Submitted: Tue, April 09, 2013
  • Updated: Tue, April 09, 2013

  • Reported By: indndreamctcher — Goldsboro North Carolina
Net10
Internet United States of America

Net10 Rude, Incompetent, Knowledgeable Costumer Service , Internet

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A conversation with the nasty person who runs the Net10 Facebook page:

If you are looking at lowering your cell phone bill and are thinking about a pre-paid service take my advice and stay as far away from Net10 as possible. They are the WORST company I have EVER dealt with. We'll be switch to AT&T Prepaid unlimited talk, text and web for $50 next month. It took a week for these incompetent morons to tell us exactly what we needed to get the service started and an hour yesterday to port and activate 2 cell phones and today Net10 called me AFTER everything is
working and telling me I need to give them all the info AGAIN b/c my ALREADY PAID FOR service could be disconnected!! WORST COMPANY EVER!!!

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Net David Hi Marie. So we can resolve your issue promptly, please click on the link to submit a support ticket.
http://www.facebook.com/NET10Wireless/app_124192170958476. If you are unable to submit a support ticket using this link, please click on the Support t...See More

33 minutes ago Like

Marie Ambrosio I don't need to create a ticket...according to your company they created one with NO EXPLANATION and claimed my PREPAID service could be interrupted. So, perhaps I should contact the Better Business Bureau and the FCC instead.

15 minutes ago Edited Like

Cory Simpson You worked in cellular customer service and still needed somebody else to tell you what you needed to activate service? This isn't exactly a hand holding company. If you don't have an inkling of how the system operates then you are in big trouble here.

11 minutes ago via mobile Like

Marie Ambrosio And, THAT attitude is EXACTLY what I'm reporting.
Thank you for creating a record of it online for the world to see.

10 minutes ago Like

Cory Simpson The BBB has this company listed with an A + rating. They don't really cave in to empty fcc threats either.

9 minutes ago via mobile Like

Marie Ambrosio THANK YOU!!!

9 minutes ago Like

Cory Simpson Reporting? I'm offering good advice that if a person is in constant need of customer service that they should probably look elsewhere because they don't provide all that for such a low price.

7 minutes ago via mobile Like

Marie Ambrosio http://www.consumeraffairs.com/cell_phones/net_10.html

207 Complaints and Reviews about Net10

www.consumeraffairs.com

No Refund Policy Despite Flaw on Product Promise - This complaint has reached al...See More

7 minutes ago Like Remove Preview

Cory Simpson A link to a nag and bash page doesn't mean anything to me. I can post a million links to good and bad reviews.



This report was posted on Ripoff Report on 04/09/2013 05:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Net10/internet/Net10-Rude-Incompetent-Knowledgeable-Costumer-Service-Internet-1041975. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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