• Report: #996075

Complaint Review: Network Solutions

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  • Submitted: Sun, January 13, 2013
  • Updated: Mon, January 21, 2013

  • Reported By: sstrdr — Alexandria Virginia United States of America
Network Solutions
13861 Sunrise Valley Drive #200 Herndon, Virginia United States of America

Network Solutions Web.com Very Deceptive Marketing & Business Practices / Beware of Network Solutions Fine Print Herndon, Virginia

*UPDATE Employee: Response from Network Solutions

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My first business relationship with Network Solutions was approx 1990 for a few years and was a good one. The problems started in approx 2010-2011 after they were purchased by Web.com.(con artist in disguise)  I will never do business with this legalized group of criminals ever again.

They have legally via fine print stolen a total of approx $150 from my checking account without fair warning and lying to my face over the coarse of a few years. What the fine print tells you is that once you give Network Solutions your credit/debit/check card info they will use a third party to take your hard earned cash at any opportunity that presents itself to their greedy unprofessional practices.

In my case I purchased 2 domain names on Jan 17 2012 for a term of 1 year using my Check Debit Card. I did not knowingly choose automatic renewal. Based on the information they provided at the time. I was opting that they notify me via email shortly before my one year subscription expired, and at that time I could renew or just let it expire.

At the time they were offering to design a website for free. I called about the offer and spent a min of one hour on the phone with 2 or 3 different company reps. I asked each Co. Rep. I spoke to to verify that there was NO monetary obligation unless I selected to purchase the FREE website they would design for my domain.

Each rep assured me there was no monetary obligation on my part for the FREE design. Well guess what within approx 2 days prior to them even starting on the FREE design, they stole $90 dollars from my checking account. I was devestated, I couldnt believe they had perpetrated this crime after they had assured me I had NO MONETARY obligation. CROOKS and LIARS.

As of today I had not finalized my decision to renew for another year, nor have I had the opportunity to investigate my options. This due in part to being unemployed for the past year and recently returning to the work force and a steady paycheck. The debit card info that Network Solutions had on file from Jan 2012 has since changed experation date.

Keep in mind my original agreement does not expire until JAN 17 2013. I awoke this Sunday morning JAN 13 2013, to the Horror of $60.00 missing from my checking account via Network Solutions.
This my friends is a perfect example of the legal crime organizations that now plague our dear country.

Please do yourself a favor and DO NOT provide these criminals a legal way to steal your money, or what little money you have left for gasoline and food to get to your new job this week.
 DO NOT under any circumstances provide your financial information to this criminal organization. They will steal your money legally via their slick fine print, and cause you much panic & anguish !!!

They need to be investigated by the Federal Trade Commission. They need to be legally bound to clearly spell out their intentions to take your money, and not be allowed to lie to your face or bury the terms in the legal jargon fine print. As far as I am concerned they are the worst kind of white collar deceptive criminals. BUYER BEWARE !

This report was posted on Ripoff Report on 01/13/2013 11:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/Network-Solutions/Herndon-Virginia-20171/Network-Solutions-Webcom-Very-Deceptive-Marketing-Business-Practices-Beware-of-Networ-996075. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Response from Network Solutions

AUTHOR: Web.com Executive Response Team - (United States of America)

Dear sstrdr:
 
At Network Solutions, we take the concerns that you have raised in your post very seriously. As such, we would like to follow up with you regarding the details of your recent experience with us. To accomplish that, we ask that you send your website domain name, your contact information, and the details of this post to our support team via the following link: https://www.networksolutions.com/contact/index.jsp.
 
Thank you for your help, and we look forward to hearing from you.
 
Executive Support Team
Network Solutions
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