• Report: #316459

Complaint Review: Networkagenda.com... Grant Search Assistant , GSA/SBA Express

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  • Submitted: Mon, March 10, 2008
  • Updated: Fri, March 14, 2008

  • Reported By:Newport News Virginia
Networkagenda.com... Grant Search Assistant , GSA/SBA Express
St. George, Utah U.S.A.

Networkagenda.com... Grant Search Assistant , GSA/SBA Express Networkagenda, GSA/SBA Express rip off St George Utah

*UPDATE Employee: Resolution Offer

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I signed up for Grant Search Assistance free trial a few months ago, September 2006 to be exact. I missed there deadline and understood that they would withdaw 29.95 from my account. I never used their services. I then check my credit card statement at the end of the year for tax purposes and saw 3 different with drawals from my card. One from GRANT SEARCH ASSISTANT,NETWORKAGENDA.COM ST GEORGE UT, and GSA/SBA EXPRESS called the there numbers to cancell and the preson I spoke with said that I wouldn't see anything on my account after January.

When a checked my Feburary account NETWORKAGENDA.COM was still taking money from my account. When I went to the site it had nothing to do with searching grants or assisting in anyway.

I tried calling the number for them and to no avail. I checked March and its still there. I never gave them permission to take monies from my credit card.

Lady_red
Newport News, Virginia
U.S.A.

This report was posted on Ripoff Report on 03/10/2008 10:02 AM and is a permanent record located here: http://www.ripoffreport.com/r/Networkagendacom-Grant-Search-Assistant-GSASBA-Express/St-George-Utah/Networkagendacom-Grant-Search-Assistant-GSASBA-Express-Networkagenda-GSASBA-Expre-316459. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Resolution Offer

AUTHOR: Ryan - (U.S.A.)

I would like to discuss Lady_red's concerns with her to insure that she is taken care of.

First and foremost I offer an apology for the breakdown in service Lady_red obviously experienced. Lady_red, if you come back to read this; please contact the customer service department. There you will find happy, helpful agents that are waiting to assist you with your concerns. The phone number for Customer Service is 866-370-7270 and they are available Monday-Friday 9 am-9 pm Eastern Standard Time.

If our support staff fails to offer the quality and professionalism that we expect them to provide then I would personally like to know about it so that I can resolve the issue so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to Lady_red. Hopefully, we will hear from her soon so that we can get this matter resolved.

Sincerely,

Ryan R.
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