• Report: #1123135

Complaint Review: Outbound Engine

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  • Submitted: Wed, February 12, 2014
  • Updated: Fri, April 18, 2014

  • Reported By: Gina — Hoboken New Jersey
Outbound Engine
200 E. 6th St. # 205 Austin TX 78701 Austin, Texas USA

Outbound Engine Liars and scammers...DO NOT USE! Austin Texas

*Consumer Comment: Did your conversation help

*UPDATE Employee: Can we talk?

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Upon receiving a sales call from Todd about boosting my email and social media marketing, which I feel I needed at the time, he had a great sales pitch and I fell for it hook, line and sinker.  After I made the initial down payment, I realized I didn't want their services.  When I called to cancel it, I was transferred to Heather who told me that I signed a 12 month contract and agreed to pay 50% of the annual bill if I chose to cancel.  I asked her to show me where I agreed to those terms and I'd be happy to pay it as I was certain I didn't sign anything agreeing to that.

A couple minutes later, we received an email from Heather with what appeared to be a freshly typed "agreement" in the body of her email. ( it could have been copied and pasted, or typed fresh, who knows).  The terms were ridiculous.  One of them I thought was funny stated that they could charge you up to 10% more per month at their sole discretion.  The important part of this is that she was unable to provide me anything I agreed to, just kept resending me the same thing alledging that I agreed to it.

I was forced to cancel my debit card to avoid any future withdraws from my account.  I chalked up my downpayment to a lesson learned as I'm sure I will never get it back.  


This report was posted on Ripoff Report on 02/12/2014 02:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Outbound-Engine/Austin-Texas/Outbound-Engine-Liars-and-scammersDO-NOT-USE-Austin-Texas-1123135. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Did your conversation help

AUTHOR: Lisa K - ()

I'm having the same problems. I just wrote my rip off report - did you call the customer service rep that responded. What was the outcome? I would be interested to know.

Lisa K

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#2 UPDATE Employee

Can we talk?

AUTHOR: cynthia - ()

I'm Cynthia Balusek, OutboundEngine's Director of Client Success.  I'm sorry to hear about your experience with OutboundEngine.  If you have a few moments, I would like to talk to you.  You can reach me at cynthia@outboundengine.com or (512) 774-6235.  

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