- Report: #1058895
Report - Rebuttal - Arbitrate
Complaint Review: Paddock Pools
Paddock PoolsThomas Rd. Phoenix , Arizona Scottsdale, Arizona USA
Paddock Pools Price Gouging Scottsdale Arizona
*UPDATE Employee: Price Gouging Response
*General Comment: ???
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My Pool vacuum was not working properly and was in need of a part, so i went back to Paddock Pool at Pima Crossing in Scottsdale. I have been buying from Paddock for 11 years now and always felt that their prices were high, but i felt obligated to support a locally owned company.
I found the part in the store with no problem, it was a 6" diaphragm for my pool cleaner made of either silicone or plastic of some kind. It was torn and did need replacing.
They had the part in stock - no problem. I asked the lady how much and she said $49.95 and i looked at her and said " For that little thing?" She shrugged her shoulders and handed me the part so i could go upfront and pay for it.
I used my 10% preferred customer card and paid around $48 including tax.
To make this long story short, i went home , installed the part and went to my computer to check the pricing on the internet. I found the same genuine part as low as $7.63 - plus postage , so around $11 to my house via USPS. I found many sites selling the part for less than $17.
Bottom line- Paddock is entitile to a fair profit for their goods and services. My guess is that the part probably costs around
$7 plus freight to Paddock. Even with my discount of 10%, that puts my purchase at an 81% gross margin for them.
This is the epitome of a Ripoff and i feel compelled to report it. I will not be buying from them again. Truly , a Paddock Pool Discount card is an oxymoron.
This report was posted on Ripoff Report on 06/13/2013 12:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/Paddock-Pools/Scottsdale-Arizona-85254/Paddock-Pools-Price-Gouging-Scottsdale-Arizona-1058895. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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