• Report: #405434

Complaint Review: Pinzoo

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  • Submitted: Sun, December 28, 2008
  • Updated: Mon, June 29, 2009

  • Reported By:Oklahoma City Oklahoma
Pinzoo
www.pinzoo.com Glendale, California U.S.A.

Pinzoo, Pinzoo.com lies. They're deceptive, misleading & kept my money tied up far longer than I was led to believe Glendale California

*Consumer Comment: Pinzoo

*Author of original report: UPDATE!!! Pinzoo does NOT LIE. Pinzoo HAS INTEGRIGY. I'm so sorry!

*REBUTTAL Owner of company: From the President of PINZOO

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On Christmas eve 2008, a good friend was out of town & out of phone minutes on his "Net 10". I found Pinzoo online & in what I believed from reading thier site, should have been a very simple straighforward transaction, gave them my VISA card info in exchange for a certain number of pre-paid wireless minutes so we could talk.

Only AFTER they had pre-authorized my card, tying my money up with them, did a page come up saying that the first time a customer makes an order, it must be confimed by a personal phone conversation and that could only take place during their business hours of 9:00am - 6:00pm PST. I had placed my order sometime around 9:00pm CST. I tried & tried to reach them to either cancel the order so I could go out and purchase a card & email him the PIN, or to get them to have whatever conversation ASAP & give me the PIN.

No response, no way to recover my money. They finally called me (I could not get an answer even when attempting to call them as soon as their business hours supposedly began.) late Christmas afternoon, finally put the PIN up. I stupidly used their feature to "email this PIN to someone as a gift", and it never went through. It still has not gone through & he's back in town now.

I am also about as mad at myself for even considering using them again about 6 hours ago now, when my own phone - a Virgin Mobile was about out of minutes. I could & should have done it through Virgin Mobile's own site, as I would have had the minutes on my phone hours ago. But it is a fairly tedious process they have, and having believed the woman from Pinzoo who had FINALLY called me back, promising that next time I placed an order from them, the PIN would appear "INSTANTLY" on "My Account" page, day or night. Well, that was an outright lie. Over 6 hours have passed and it still says that my order is being "processsed". I even received an email from them informing me that my order was being processed and would be up "soon", and some lame appology.

Being 3:30am where I am now, it obviously is too late to make the call that was quite urgent. I doubt that I will be starting a new job Monday now, as my cell is the only phone I have - having recently moved to a new apartment. The only thing I believe they are honest about are their "hours of operation" which are hours that most people are either not home or not awake. Which should not be a problem, if they followed through with what they promise. I have no proof, but am of the inclination that they do this to all or most of their customers, and probably are collecting interest on all the numerous people's small payments all combined - holding onto money they received for a service that is not delivered until many, many hours - posslbly days after it was promised.

I to try to be reasonable and understanding, but it is hard when I have been blatently lied to, and have no access to the money I gave them in good faith,and no access to what I believed I was purchasing. It is hard to be understanding under those circumstances.

The main reason I am writing this is not that I think anything will happen to them, but that maybe someone else.. or a lot of other people have had similar experiences with them, and if so, mabye if enough people avoid doing further business with them if this is their standard method, they will not stand to profit from our money, and we can get our wireless minutes elsewhere and be on with our business. Maybe a prospective new customer will see this and think twice before handing over their credit card info to Pinzoo.

Kathy
Oklahoma City, Oklahoma
U.S.A.

This report was posted on Ripoff Report on 12/28/2008 02:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/Pinzoo/Glendale-California-91202/Pinzoo-Pinzoocom-lies-Theyre-deceptive-misleading-kept-my-money-tied-up-far-longer-405434. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Pinzoo

AUTHOR: Greg - (U.S.A.)

I did a google search on Pinzoo and came accross a post on ripoffreport. I thought I would respond..

I am a new customer to Pinzoo. I ordered a AT&T Go Phone card a few weeks ago. Before I made the order it said in the terms you will need to be verified with a call back. I believe the call verification came within 5 or 10 minutes of placing the order. Not only did they sell me a $25.00 AT&T Go Phone card lower than the face value, with free shipping.. They also gave me a free 25 minute calling card. My first order was very smooth. I will continue to order from them in the future.. Free instant shipping, No Sales Tax, and the chance to save a few bucks.. Every penny saved adds up.

I imagine it would be an inconvience for someone to order late at night and have to wait until business hours to be verified.. But that may not be Pinzoo's choice. I help out with online retail and sometimes Visa, Mastercard, or paypal demands a non-automated callback. I am sure nobody wants a 3 AM wake up call from a crook who randomly gave your number. That would probably generate more internet complaints about the business than you can imagine.

Phone card companies can be shady. I have been sold defective phone cards at gas stations, stores, and online.. I thought I would buzz in and say my first transaction with Pinzoo was smooth. I got what I wanted and more from them. I will buy from them again when I need a calling card.
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#2 Author of original report

UPDATE!!! Pinzoo does NOT LIE. Pinzoo HAS INTEGRIGY. I'm so sorry!

AUTHOR: Kathy - (U.S.A.)

This is an update to my previous Rip-Off Report I made in regard to Pinzoo. In all fairness to the company, to anyone who may have or might read my initial report, I need to correct some of my incorrect assumptions I had made regarding their practices and clarify a couple of points.

But first and foremost, I need to explain how I now know, far beyond words and written promises, that Pinzoo truly does have integrity. Much more so than what I'm accustomed to seeing in businesses - on and offline every day, but don't write Rip-Off Reports about.

I see that there is a rebuttal here, and am not surprised at all because I recently got off the phone with Mr. Edwin Janaslani, President of Pinzoo and writer of the rebuttal, who told me at the end of a very satisfactory (and somewhat embarassing to me) conversation that he felt he needed to do so - and rightfully so, in my opinion - because these Rip-Off Reports don't go away, and forever come up every time anyone does a Google search on the company. I completely understand his need to do so.

Thing is, one would think that if someone were to be going to write a rebuttal, it would have been right away - or as soon as the report was brought to their attention. But not Mr. Janaslani. He was still going to write it, but even though I now know that Pinzoo had been trying to reach me for over a week, he waited to do so until he had a chance to speak to me personally first.

And THAT, above all else inspired me to to write this. A person / business owner HAS to have understanding and intetrity to have had that kind of patience and concern for his customers, knowing that that report was popping up in every Google search, but still waiting to get hold of me personally before responding.

(Just a note regarding the length of time that went by & I didn't respond: cell numbers get recycled often, & I get many missed calls & wrong numbers from area codes of places I know no one, numbers I don't recognize, etc.. so unless there is a message - voice or text, I don't bother anymore calling the number back. I finally called back when there was a voice message.)

Mr. Janaslani, again, I do hope that you accept my appology for having written this at the height of my frustration, and for having insinuated that your business practices were unethical, simply because the practices of so many other businesses are.

And as far as the rest of the Update.. well, I did receive my PIN a few hours after writing my initial report - not exactly "instantly", which was what I was so mad about when I wrote it - but he did give me an explaination that there was no way it couldn't make sense to me, as well as making good on their "100% Satisfaction Guarantee".

As far as what I wrote about them being "deceptive", I was refering to the fact that the PIN was not there instantly, but as I just mentioned, there did happen in my case to be an honest reason for that and it has now been rectified. I was also mad about that I couldn't reach anyone when it was after the close of thier business hours. And I was mad! But, that's just me. There was no deception there on the part of Pinzoo, as it does state on about every page of their web site exactly when they open and close every day.

So, I know the next time I need phone minutes and didn't happen to pick up a card while out shopping, I will be more than happy to use Pinzoo for my next phone minutes, and I hope you will be too.

Thanks for reading,

Kathy

.
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#3 REBUTTAL Owner of company

From the President of PINZOO

AUTHOR: Pinzoo.com - (U.S.A.)

Dear Kathy and readers,

My name is Edwin Janaslani. I am the president of PINZOO and I am saddened to read this letter as our company takes pride in providing the absolute best customer service for our valued members. I would like to respond to some of the points you have made in this post and your unpleasant shopping experience you encountered during this very busy holiday season.

Since our inception in 2002, our mission has been to provide our visitors with the fastest and safest way to buy prepaid minutes at discounted prices. We take extra safety precautions to insure that the purchases made on our site are made by the actual credit card holders. Our customer approval process has saved shoppers tens of thousands of dollars in unauthorized transactions and has stopped thousands of fraudulent activities. Our records indicated that your order was placed at 9:19:38 PM PST, outside our business hours and since you were a first time buyer, we had to contact your by phone to verify the validity of your purchase. So we called you the following morning as an extra step for your protection against possible credit card theft. These extra systems were put in place to protect our members, not to cause them hardship and to make it difficult for them to make purchases on our site. All orders are processed using our 128bit SSL Secure Servers. We absolutely do not hold our members' monies as you have accused us of doing in your letter.

We have thousands of satisfied customers that make purchases from our site daily. We offer 100% money back guarantee if you are not completely satisfied with our services and have over 16,000 positive feedbacks on eBay with a 99.5% Positive rating. You can read some of our customer service testimonials by clicking on the link below:

http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=pinzoo&ftab=AllFeedback

In today's online climate where customer service is being outsourced to foreign countries, we have retained our customer service department in-house and offer live support 7 days a week. We also offer Live-Chat on every one of our web pages for our members that may not have access to a telephone. Our representatives were available on Christmas Eve and Christmas Day as we wanted to serve the online community to the best of our ability and to insure they could contact their loved ones during the holidays.

Our customer service representatives have tried to contact you numerous times to resolve any outstanding issues and to make sure you are satisfied with the final outcome. We are available 7 days a week by telephone 1-888-697-4696 from 9am to 6pm PST. We are here to assist you and to come to a resolution that is to your absolute satisfaction. Once again, I apologize for any inconvenience this may have caused you.

Very truly yours,
Edwin Janaslani.
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