• Report: #422768

Complaint Review: Predicto

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  • Submitted: Tue, February 10, 2009
  • Updated: Thu, February 12, 2009

  • Reported By:perris California
Predicto
1 Ridge Plaza, Suite 275 Fort Lee, New Jersey U.S.A.

Predicto Mobile Phone Text rip off scamm Fort Lee New Jersey

*UPDATE Employee: Customer Care

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I noticed today that I had a 9.99 charge on my spouse's cell phone. My spouse barely uses his cell phone, only answering my calls. He usually logs about 100 minutes or less per cycle. I call Verizon who said he had subscribed to the service by going responding to a text and that I needed to speak with the company directly.

After Verizon connected me the sales person on the phone tried to kiss me off by telling me that not only did my spouse respond to a text, but he went on the internet and entered a pin, #16327. My husbands phone does not even get the internet. And he certainly did not go on the internet and subscribe to a psychic/prediction service.

I Googled the company and apparently I am not their only victim. When I told the salesperson I would be contacting their Attorney General, I was connected to a supervisor that said I would receive a full refund in 7-10 days.

I will wait two weeks and see what happens. We need to Class Action this Corporation, they need to pay for victimizing so many cell phone customers.

Dig2dye
perris, California
U.S.A.

This report was posted on Ripoff Report on 02/10/2009 11:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Predicto/Fort-Lee-New-Jersey-07024/Predicto-Mobile-Phone-Text-rip-off-scamm-Fort-Lee-New-Jersey-422768. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Customer Care

AUTHOR: Customer Service - (U.S.A.)

We are sorry to hear about your experience. Please note that we at PredictoMobile take customer satisfaction very seriously and would like address any concerns. You can call us 24 hours a day, 7 days a week at 800-360-0518 so that we can resolve your inquiry. Keep in mind, our toll-free customer service number is also posted on our website as well as included in SMS messages sent to your phone.

Please note that a customer enrolls in our service by submitting their cell phone number on the PredictoMobile sign-up page which clearly explains the terms and conditions including price of service and billing to the cell phone. We then send the user a text message to their personal cell phone which again details this information. In order to activate the account, the user must then enter the PIN on our website or reply with a confirmation from their cell phone. The clear disclosures and double opt-in process ensures high levels of consumer protection and satisfaction. In the event that someone wants to cancel the service one can simply text stop to 654654 or call Customer Service and they will assist you. Again, we look forward to speaking with you and resolving any concerns which you may have.

Sincerely,

Customer Service
PredictoMobile
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