Complaint Review

Retina-X Studios

Report: #1171263

Submitted:
Thu, August 21, 2014
Updated:
Thu, August 21, 2014
Reported By:
Jay
New Jersey
Name:
Retina-X Studios
Address:
Internet USA Phone:

Category:
Computer Software

Retina-X Studios MobileSpy - PhoneSheriff - SniperSpy - NetOrbit - AceSpy - SniperSpy Retina-x not worth time/hassle Internet

*Author of original report: 3 weeks = NO REFUND


Retina-X Studios at www.retinax.com (makers of MobileSpy - PhoneSheriff - SniperSpy - NetOrbit - AceSpy - SniperSpy & other monitoring systems) might be the worst merchant I ever dealt with. The product would not work & when I called customer service (after waiting forever) I was told that they could not give me help by phone & only by email. The emails they gave were copy/paste jpegs that gave no exact instructions. When I wrote back saying it still did not work & to refund me, the CSR - janet@retinax.com stopped replying to me. I sent 6 emails to her directly over the next 3 days to no response at all. The company I purchased through (PayNearMe) was not able to get a response either (PayNearMe were fantastic).I researched & found another contact info for a Frankie at support@retinax.zendesk.com & he responded & told me that a refund was processed ... BUT IT WASN'T. I paid in cash through PayNearMe, so Retina-X had NO INFO to refund me. They would need my physical mailing address or a CC number to do so & never asked for either. They are liars & a horrendous company & I highly recommend NEVER PURCHASING.


This report was posted on Ripoff Report on 08/21/2014 05:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/Retina-X-Studios/internet/Retina-X-Studios-MobileSpy-PhoneSheriff-SniperSpy-NetOrbit-AceSpy-SniperSpy-Re-1171263. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

3 weeks = NO REFUND

AUTHOR: Jay - ()

Three weeks after requesting a refund, I am still getting "check is in the mail"

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