• Report: #967885

Complaint Review: Rooms to Go

  • Submitted: Sun, November 11, 2012
  • Updated: Mon, December 31, 2012

  • Reported By: TX345 — Houston Texas United States of America
Rooms to Go
12990 Willow Chase Dr Houston, Texas United States of America

Rooms to Go Sold me painted on leather furniture that comes off!! Claims it was the BEST they had! Houston, Texas

*UPDATE Employee: Rooms To Go

*Author of original report: Leather Couch

*Consumer Comment: same thing happened to me!

*UPDATE Employee: Rooms To Go

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I made my purchase for a loveseat and couch for $1888.00 and paid extra for leather protection. with Rooms to Go in September 2008. They shipped me the product incorrectly twice before I recieved what I ordered. 

Within 5-6 months I noticed the brown leather color coming off. It was burnt orange where the paint /dye was coming off. I called and complained and after speaking with several managers they agreed their was an issue with the set they offered for me to come and reselect. So in July of 2010 I reselected a couch. My salesman recomended the Cindy Crawford edition leather couch set and said that I would not have an issue with this set. It is the best leather they sell. It cost me more to buy this set so I paid an addtional $1564.15 plus leather protection. Ater about 5-6 months again I called  ustomer service and they sent me out some replacement cushions. I told them that replacing the cushions is not going to help me with this issue. It will happen again.

Sure enought it happened again. My couch is showing orange where people sit. I called Rooms to Go and again and they said sorry it is made in China and you are out of warrenty. I am not left with a $3500 leather couch set that looks awful. I have called countless times to the store and customer service and no one is willing to help. I have a 3 year leather protection plan, but they said it only covers if I spill food or drink on it. This set has been discontinued. That is no surprise to me! They said they may be able to order new cushions for me but I must pay for them. I would not like more cushions since this is an ongoing issue. I am stuck with it. I have left a message for the store manager to return my car and no one will call me back.

I do not recomend this store to anyone. They sell cheap leather.

This report was posted on Ripoff Report on 11/11/2012 10:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Rooms-to-Go/Houston-Texas-77070/Rooms-to-Go-Sold-me-painted-on-leather-furniture-that-comes-off-Claims-it-was-the-BEST-967885. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Rooms To Go

AUTHOR: David_RTG - (USA)

What email address did you send them to?  I checked our records and did not appear to have received anything.  Could you try to resend this information, possibly with 1-2 attachments at a time?  Sometimes, an email service provider will not send out an email request if the file attachments are too large. 
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#2 Author of original report

Leather Couch

AUTHOR: TX345 - (USA)

We emailed pictures, but never heard back from anyone.
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#3 Consumer Comment

same thing happened to me!

AUTHOR: Anonymous - (United States of America)

I could have basically written the exact same complaint as described above.  "Painted Leather", fixed a couple times, kept rubbing off, told to choose a new furniture set, spent A LOT more money on the 2nd set and are now having issues with that set.  The repair man was just here and said there is nothing further they can do and he will turn it over to customer service.  It will take them 5-7 days to get back to me.  My greatest wish is to get my money back and be done with this company as this is a HUGE waste of money and time.....
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#4 UPDATE Employee

Rooms To Go

AUTHOR: David_RTG - (USA)

Im really sorry to hear about the problems that you have had with your living room sets.  Rooms To Go does provide a one year warranty against manufacture defects and based on the information that you included, it does sound like the warranty period has expired.  However, we are interested in knowing more about this situation and seeing if there is anything that we might be able the help out with. 

Would it be possible for you to send us an email including the details of this, your order information (phone number or order number), and possibly pictures showing the overall condition along with the problem you are having to tellus@roomstogo.com?  
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