- Report: #304776
Report - Rebuttal - Arbitrate
Complaint Review: Royal Holiday Vacation Club
Royal Holiday Vacation Clubroyal-holiday.com Miami, Florida U.S.A.
Royal Holiday Vacation Club Broken promises on VIP services and cancellation policy. Miami Florida
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once we got home and went through our book they gave us i realized the vip services were only for a platinum member and we signed on as bronze members. i called to ask about the vip services but no-one would help me. then i called about cancelling my account, but in the contract there is a "no cancellation policy." i disputed that our salesman told us there was a cancellation policy, but this was not in writing. i then stated that i didn't want the policy and tried to work out a cancellation for me, but they didn't care they simply wanted their payment. i made 1 payment because they said it would show my good faith effort in order to work out a cancellation. that was december 28, 2007.
i was told i would hear from a representative the following week concerning the matter but i heard nothing. the only calls i get is for payment. i have disputed the down payment with my credit card company, and have also filed a complain with the Better Business Bureau in Miami, Fl. i simply want my account cancelled and my down payment back.
IRON STATION, North Carolina
This report was posted on Ripoff Report on 01/30/2008 07:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Royal-Holiday-Vacation-Club/Miami-Florida-33126-3105/Royal-Holiday-Vacation-Club-Broken-promises-on-VIP-services-and-cancellation-policy-Miami-304776. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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