• Report: #503053

Complaint Review: SIRIUS XM SATELLITE RADIO

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  • Submitted: Fri, October 02, 2009
  • Updated: Sat, January 30, 2010

  • Reported By: constance — Vero each Florida USA
SIRIUS XM SATELLITE RADIO
http://www.xmradio.com/ Internet United States of America

SIRIUS XM SATELLITE RADIO XM Sirius-I pay for a year of satellite by credit card -they charge me for 13 months?? Internet

*REBUTTAL Individual responds: Same problem i havewith Sirius

*Consumer Comment: I am very dissapointed to hear this...

*Consumer Comment: Yuck

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XM Sirius Radio has the "opt out" bug. Last year I bought a new car. It came with three months of satellite radio. I like it -close to the end of the the three months I paid for a year by credit card.
When my year expired I figured that was the end of it.

I didn't sign any paper work, or make additional commitments. Just paid money for the year.
This week I received a notice from a collection agency. I called .
Aside from the fact the woman was itching for a fight from the start, she told me "according to the contract" Sirius could charge me for an additional month because I didn't call and cancel my service.

I have just about had it with services claiming the "opt" out card. I paid for a year. I did not ask for more. I did not sign a contract. I charged twelve months service. 
When did businesses get permission to charge you more when you pay for a specific amount?

I should not have to "opt out" of a service which I buy for a certain amount of time. 
Sirius isn't the only service who pulls this trick. 

A deal is a deal. I tell you what I want, I pay for it, when it is over, I stop getting your service. No "and if"

These scams have to stop.

This report was posted on Ripoff Report on 10/02/2009 02:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/SIRIUS-XM-SATELLITE-RADIO/internet/SIRIUS-XM-SATELLITE-RADIO-XM-Sirius-I-pay-for-a-year-of-satellite-by-credit-card-they-ch-503053. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Individual responds

Same problem i havewith Sirius

AUTHOR: Siriusbillingsux - (United States of America)

They did the same thing to me. I posted my story earlier today. However i actually called prior to be safe and they still charged me. I work for a cable company and i know we offer promotions that change to a different rate after they expire. I have credited account for hundreds of customers to show our companies good faith and understanding. Sirius has no respect or good faith towards its customers. I'm am so disappointed with this company. To treat its customers with such disregard is a crime. I will pass my story on to anyone i meet that has any thought of subscribing to their services. I feel as though they have stolen my time and money, And they know it and just do not care.
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#2 Consumer Comment

I am very dissapointed to hear this...

AUTHOR: Ronny g - (USA)

I am not an employee of Sirius XM...but I work with the top seller of it in the USA..sales and install.

What I need to know is this...did you sign anything that states you have to opt out..or did you agree to anything over the phone. Were you sent any documentation stating it will "auto renew" after the years plan is up?

The reason I ask is I don't think they can just do this without your consent..as if they did..they are in violation...they can't just do something like this.

I also know the customer service has gone down hill..but realistically they are struggling and support is handled in India..where not only don't they know what a satellite radio is (it is only available in North America), and have never seen one..but there is a servere language barrier..I can make no excuses for that.

But I don't think they want to lose subscribers due to deciept and rip-offs such as "opt out"..I would expect that from a shady company or a "as seen on TV Jupiter Jack crap"..but not a legitimate business..which I hope Sirius XM is..because if not..I have a big problem selling it and to be able to sleep at nights.

There have not been too many complaints here to really believe this is a pandemic..but if they are doing anything shady like this..it needs to stop.

Let me know if they didn't notify you of the opt out...or if you have no documentation (or a recorded phone call they may have)...if they are doing this without consent..because if so..I have some phone calls to make myself.

I sell this product with pride because really is a great service..and I ALWAYS as a selling point have told my customers that they are not bound to any contracts..and then I come here and read this...makes me sick to my stomach.
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#3 Consumer Comment

Yuck

AUTHOR: Tim - (U.S.A.)

I have my own issues with Sirius/XM, you can read about them in a separate report.

I have been a listener since 2005, originally with XM. XM was a GREAT company in its early days. They didn't pull tricks like the one you describe. I recall them specifically gving me the option of either being automatically billed when the time came around, or whether I would like to pay of my own volition.

In my opinion, recurrent billing schemes that require an "opt out" to avoid are always a scam. If it isn't an "opt in," then they are trying to suck money out of people who otherwise may not wish to pay again.

With a service such as this it makes sense to do recurrent billing, so as to avoid service interruptions AND to avoid having to go through their awful customer service to pay your bill. But they shouldn't require you to opt out of recurrent billing. It should be an option that is clearly presented to you, requiring that you opt in.   

Best regards!

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