SIRIUS XM SATELLITE RADIO XM Sirius-I pay for a year of satellite by credit card -they charge me for 13 months?? Internet

They did the same thing to me. I posted my story earlier today. However i actually called prior to be safe and they still charged me. I work for a cable company and i know we offer promotions that change to a different rate after they expire. I have credited account for hundreds of customers to show our companies good faith and understanding. Sirius has no respect or good faith towards its customers. I'm am so disappointed with this company. To treat its customers with such disregard is a crime. I will pass my story on to anyone i meet that has any thought of subscribing to their services. I feel as though they have stolen my time and money, And they know it and just do not care.

I am not an employee of Sirius XM...but I work with the top seller of it in the USA..sales and install.

What I need to know is this...did you sign anything that states you have to opt out..or did you agree to anything over the phone. Were you sent any documentation stating it will "auto renew" after the years plan is up?

The reason I ask is I don't think they can just do this without your consent..as if they did..they are in violation...they can't just do something like this.

I also know the customer service has gone down hill..but realistically they are struggling and support is handled in India..where not only don't they know what a satellite radio is (it is only available in North America), and have never seen one..but there is a servere language barrier..I can make no excuses for that.

But I don't think they want to lose subscribers due to deciept and rip-offs such as "opt out"..I would expect that from a shady company or a "as seen on TV Jupiter Jack crap"..but not a legitimate business..which I hope Sirius XM is..because if not..I have a big problem selling it and to be able to sleep at nights.

There have not been too many complaints here to really believe this is a pandemic..but if they are doing anything shady like this..it needs to stop.

Let me know if they didn't notify you of the opt out...or if you have no documentation (or a recorded phone call they may have)...if they are doing this without consent..because if so..I have some phone calls to make myself.

I sell this product with pride because really is a great service..and I ALWAYS as a selling point have told my customers that they are not bound to any contracts..and then I come here and read this...makes me sick to my stomach.

I have my own issues with Sirius/XM, you can read about them in a separate report.

I have been a listener since 2005, originally with XM. XM was a GREAT company in its early days. They didn't pull tricks like the one you describe. I recall them specifically gving me the option of either being automatically billed when the time came around, or whether I would like to pay of my own volition.

In my opinion, recurrent billing schemes that require an "opt out" to avoid are always a scam. If it isn't an "opt in," then they are trying to suck money out of people who otherwise may not wish to pay again.

With a service such as this it makes sense to do recurrent billing, so as to avoid service interruptions AND to avoid having to go through their awful customer service to pay your bill. But they shouldn't require you to opt out of recurrent billing. It should be an option that is clearly presented to you, requiring that you opt in.   

Best regards!