- Report: #971023
Report - Rebuttal - Arbitrate
Complaint Review: Saveology
SaveologyInternet United States of America
Saveology Undelivered Credits. Lying Customer Service. Have Credit Card Held Hostage. Internet
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After disabling the autorenewal of my account, I had remaining Saveology credit that I used to purchase a gift certificate. The gift certificate did not work, so I contacted the store and Saveology. The store eventually told me that Saveology ran the promotion without their permission so the gift certificate was not valid. I called Saveology to explain so they could reverse the purchase and return my credit. They said it could take up to a week for the credit to show on my account. I waited a couple weeks and still no action was taken by Saveology. I contacted their customer service online and explained that if they didn't return my credit, I would have to contact my local troubleshooter. This prompted them to return my credit within a few days.
I then didn't have enough Saveology credit to buy what I wanted, so I added $15 to my account. The $15 was supposed to show up within 24 hours and I called three times about the issue. The rep said it would be resolved within 15 minutes. Days later, I have yet to see the $15 credit added to my account.
The service rep also said that, because of my difficulties with Saveology, she would offer me a $100 rewards card for $1.99 with a no-contract subscription to MagazineCo.com (for $6.95). I was charged for this subscription, but have no way of accessing the account. The e-mail that she said would come within 24-48 hours never came. They essentially have my credit card held hostage.
I would not recommend using this company in any way. They promise resolutions that do not occur. It is a very misleading or misled organization that has caused much frustration for me. Please avoid them at all costs (costs that may be more than you intended).
This report was posted on Ripoff Report on 11/18/2012 02:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Saveology/internet/Saveology-Undelivered-Credits-Lying-Customer-Service-Have-Credit-Card-Held-Hostage-Int-971023. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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