- Report: #669179
Report - Rebuttal - Arbitrate
Complaint Review: Sirius Satellite Radio
Sirius Satellite RadioNew York, New York United States of America
Sirius Satellite Radio Overcharged on credit card and on eternal hold when trying to get customer service representative New York, New York
*Consumer Comment: Yes ROZbert..you got me again..
*Consumer Comment: oh oh.
*Consumer Comment: Question..
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Sirius has terrible customer service. I was charged on my credit card and amount that wasn't at all what I agreed to over the phone with the sales rep. I was charged two separate charges for $48 each and I hadn't even installed or activated the receiver yet. I was all within 30 days money back guarantee, so I needed to call within the 30 days. When I called to attempt to return it and to cancel the service (which technically wasn't even connected as I didn't have a device installed), I was on hold one evening for 20 minutes for 3 separate times. I was transferred 2 or 3 times each time and still could not cancel the service. I had to call my credit card company to file a complaint and to try to get the charge reversed.
I however couldn't return it without a Return Merchandise #, but was unable to since I was not able to speak to the correct person even after being on hold and being transferred several times and in the end being told that that was a different department and then finally after being on hold for an additional time, couldn't take the wait.
I called again on another evening 2 weeks later and was finally able to get an RMA number, but was transferred 3 times again and still not 100% sure the service is cancelled.
I'm hoping this will be the end of it, but from reading the other complaints, I have my doubts.
This report was posted on Ripoff Report on 12/07/2010 08:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sirius-Satellite-Radio/New-York-New-York-/Sirius-Satellite-Radio-Overcharged-on-credit-card-and-on-eternal-hold-when-trying-to-get-669179. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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