- Report: #758253
Report - Rebuttal - Arbitrate
Complaint Review: Software Pros
Software ProsUnknown Internet United States of America
Software Pros , softwarepros.com Selling free software, charging credit card more than indicated, providing 866 number to credit card company ,which charges you, Unknown, Internet
They said they charge $14.49/year for a 3 year subscription to Spybot. I gave my daughter my credit card and she went through with the transaction. I have used Spybot for years and had tried to donate to them in the past but the transaction always failed. So I did not mind paying for Spybot. The problem is that Spybot did not get any money. If you look closely at their webpage "downloading service", but the page you see when following the link is not their website page. The page which gets you to purchase the software is http://spybot.sd-software-now.com/
I called my credit card company to dispute the charges but of course I have to wait 3 days before I can dispute them. They gave me the phone number of the company, which is an 866 number. 866 numbers charge you for making the call, sometimes outrageous amounts. No one answered so I left a message. Unfortunately I had forgotten the meaning of 866 numbers until I tried a reverse phone number lookup.
There is no contact information on their website except and email form.
The charge should have been for $37.47 but they charged my credit card $52.
This report was posted on Ripoff Report on 07/29/2011 01:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Software-Pros/internet/Software-Pros-softwareproscom-Selling-free-software-charging-credit-card-more-than-ind-758253. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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