• Report: #374058

Complaint Review: Stamps.com

Thank You

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  • Submitted: Thu, September 18, 2008
  • Updated: Wed, August 04, 2010

  • Reported By:lake havasu city Arizona
Stamps.com
12959 Coral Tree Place Los Angeles, California U.S.A.

Stamps.com non-member of stamps.com, recieved 5 unwanted emails from stamps.com, email address being used by unkown person named RYAN, unknown account statements/service fees Los Angeles California

*Consumer Comment: WOW! This is amazing!

*REBUTTAL Individual responds: REport

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FIRST EMAIL FROM STAMPS.COM BELOW:

Problem With Your Service Fee Payment?

From: Stamps.com Account Support (accounts@stamps.com)
You may not know this sender. Mark as safe|Mark as unsafe
Sent: Sat 8/16/08 9:45 PM
To: MY EMAIL ADDRESS BEING USED HERE

Dear Ryan, We attempted to charge your service fees to your credit cardon 08-16-2008 21:45 PDT. Unfortunately, the service fee charge of$31.90 could not be processed. Your payment was not authorized by your issuing bank. Please contactyour credit card service or bank, and confirm the following: - The credit card is activated and in good standing.- Adequate credit is available on the account for this transaction.- The account does not have an Internet or phone order block.- Non-travel related transactions are allowed on the account.- They do not request voice authorizations for any Stamps.comtransactions.

Note: If you are using a debit or check card, please remember thatthese cards are not credit cards and may be subject to daily and/ortransaction limits. Contact the issuing bank to determine if thereare daily and/or transaction limits or any other restrictions thatmay be causing your card to be declined. To correct your payment information, please login tothe Stamps.com software and follow the on-screen instructions. For more information, please visit our Online Help at: http://www.stamps.com/support/general/account/account-info/change-payment/For support please visit our website at http://www.stamps.com/support/postage/If you require contact information log in to your Stamps.com accountand select the Support tab. Your user name is: hanova87. Sincerely, Stamps.com Account Support Team *********************************************************For more information about Stamps.com(R), visit us at www.stamps.com*********************************************************

SECOND/2ND EMAIL FROM STAMPS.COM:

Stamps.com Account Statement?
From: Stamps.com Account Support (accounts@stamps.com)
You may not know this sender.Mark as safe|Mark as unsafe
Sent: Sat 8/16/08 9:45 PM
To: AGAIN MY EMAIL ADDRESS BEING USED HERE


Statement #3593180-73937456 Dear Ryan, Thank you for using Stamps.com! The following is your statement forJuly 17, 2008 to August 16, 2008.
Summary Of Charges
Description Amount---------
Previous Balance 15.95Service Charges 15.95
TOTAL CHARGES $31.90
Service Charges
Service Fees Date Description Amount-
Jul 17 - Stamps.com Pro 15.95Aug 16 Monthly Service Charge Your service fee is a flat fee of $15.95 per billing period. --------Total Service Fees $15.95 ********************************************************* THIS IS NOT A BILL. It is an account activity statement provided foryour information only. For support please visit our website athttp://www.stamps.com/support/postage/ If you require contactinformation log in to your Stamps.com account and select the Supporttab. Your user name is: hanova87. Thank you! Stamps.com Billing Support Team *
For more information about Stamps.com(R), visit us at www.stamps.com

THIRD/3RD EMAIL FROM STAMPS.COM:

Please give us your feedback?
From: Stamps.com Customer Care (stampssurvey@stamps.com)
You may not know this sender.Mark as safe|Mark as unsafe
Sent: Mon 8/18/08 6:01 PM
Reply-to: stampssurvey@stamps.com
To: MY EMAIL ADDRESS HERE

Dear Ryan Geithman,

Thanks for subscribing to Stamps.com. We are very excited to have you as a customer!

In an effort to better serve you, we'd like to ask a few questions regarding the scale promotion you received when you registered for the service. While we enjoy hearing when we are doing a good job, we can only fix what needs fixing if we are made aware of it by you, our valued customers.

Please give us feedback by participating in a short survey:

STAMPS.COM'S COMMITMENT TO YOUR PRIVACY: It is our firm commitment to you that Stamps.com will NEVER, under any circumstances, sell or rent any of your personal information or responses to surveys to any outside third party. Furthermore, we will only use this information to enhance your experience on our website and in accordance with our Privacy Policy posted on our website.

We appreciate the opportunity to serve you and look forward to your next visit.

Sincerely,

The Stamps.com Store Customer Satisfaction Team
www.store.stamps.com

If you wish to unsubscribe from Stamps.com's customer satisfaction surveys, please click on the following link:
Unsubscribe me
Please note that it may take up to 10 days to reflect the change in our system.

FOURTH/EMAIL FROM STAMPS.COM:

Stamps.com Account Statement?
From: Stamps.com Account Support (accounts@stamps.com)
You may not know this sender.Mark as safe|Mark as unsafe
Sent: Tue 9/16/08 10:19 PM
To: MY EMAIL ADDRESS HERE

Statement #3593180-75161784 Dear Ryan, Thank you for using Stamps.com! The following is your statement forAugust 17, 2008 to September 16, 2008.
Summary Of Charges
Description Amount-----------
Previous Balance 31.90
Service Charges 15.95 TOTAL CHARGES $47.85 Service Charges Service Fees
Date Description Amount--------Aug 17 - Stamps.com Pro 15.95Sep 16 Monthly Service Charge Your service fee is a flat fee of $15.95 per billing period. --Total Service Fees $15.95 ***
THIS IS NOT A BILL. It is an account activity statement provided foryour information only. For support please visit our website athttp://www.stamps.com/support/postage/ If you require contactinformation log in to your Stamps.com account and select the Supporttab. Your user name is: hanova87. Thank you! Stamps.com Billing Support Team
For more information about Stamps.com(R), visit us at www.stamps.com
FIFTH/5TH EMAIL FROM STAMPS.COM:

Problem With Your Service Fee Payment?
From: Stamps.com Account Support (accounts@stamps.com)
You may not know this sender.Mark as safe|Mark as unsafe
Sent: Tue 9/16/08 10:19 PM
To: RYAN IS USING MY EMAIL ADDRESS HERE

Dear Ryan, We attempted to charge your service fees to your credit cardon 09-16-2008 22:19 PDT. Unfortunately, the service fee charge of$47.85 could not be processed. Your payment was not authorized by your issuing bank. Please contactyour credit card service or bank, and confirm the following: - The credit card is activated and in good standing.- Adequate credit is available on the account for this transaction.- The account does not have an Internet or phone order block.- Non-travel related transactions are allowed on the account.- They do not request voice authorizations for any Stamps.comtransactions. Note: If you are using a debit or check card, please remember thatthese cards are not credit cards and may be subject to daily and/ortransaction limits. Contact the issuing bank to determine if thereare daily and/or transaction limits or any other restrictions thatmay be causing your card to be declined. To correct your payment information, please login tothe Stamps.com software and follow the on-screen instructions. For more information, please visit our Online Help at: http://www.stamps.com/support/general/account/account-info/change-payment/For support please visit our website at http://www.stamps.com/support/postage/If you require contact information log in to your Stamps.com accountand select the Support tab. Your user name is: hanova87. Sincerely, Stamps.com Account Support Team
For more information about Stamps.com(R), visit us at www.stamps.com

RYAN GEITHMAN USED MY EMAIL ADDRESS TO OPEN AN ACCOUNT WITH STAMPS.COM. I RECIEVED 5 UNWANTED EMAILS ABOVE FROM STAMPS.COM ADDRESSING ME AS "RYAN GEITHMAN". I AM NOT RYAN GEITHMAN! ALL EMAILS WERE ACCOUNT STATEMENTS & BILLS IN NATURE. I SENT STAMPS.COM ONE OF THE SAMPLE EMAILS HERE ASKING IF IT CAME FROM THEM BUT HAVEN'T RECIEVED A REPLY YET. IT SEEMS STAMPS.COM ARE GETTING INTO MY CREDIT/BANK ACCOUNT TO BILL ME OR 'RYAN' OF SOMETHING I DO NOT OWE THEM! I DEMAND ACTION & JUSTICE ON THIS!

IRENE
lake havasu city, Arizona
U.S.A.

This report was posted on Ripoff Report on 09/18/2008 07:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/Stampscom/Los-Angeles-California-90066/Stampscom-non-member-of-stampscom-recieved-5-unwanted-emails-from-stampscom-email-add-374058. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

WOW! This is amazing!

AUTHOR: Bman - (United States of America)

This kind of issue is now systemic and it has been my misfortune to experience the same. Thankfully my credit card is down and they cannot process an order for stamps and service I never used or received. What is wrong with these people? I plan to contact the Office of the Attorney general about a series of companies that seem to be only interested in defrauding the poor and middle class out of their money, homes, and their very lives. The companies have people on staff hired just to devise shady business practices to defraud the public, like in the case of both people in this thread. This is incredible, it defies logic and the whole notion of a "good" business flies out the window when such fraud persists.

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#2 REBUTTAL Individual responds

REport

AUTHOR: Ryan Geithman - (United States of America)

Hey,

In the past, I was getting a bunch of fake bills from stamps.com for 33 cents, 25 cents, etc... I had to cancel both of my checking accounts/credit cards to prevent this from continuing.

I have never used stamps.com.  I don't even know what it is.

Please remove me from this rip off list saying I've done something nefarious regarding stamps.com. 

Thank you!

Ryan Geithman

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