Complaint Review: Sultry Hair - Aurora Nevarez - Anaheim California
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- Author Confirmed
- Sultry Hair - Aurora Nevarez P.O. Box 128 Anaheim, California U.S.A.
- Phone:
- Web:
- Category: Beauty Products
Sultry Hair - Aurora Nevarez Sultry Hair - Aurora Nevarez Poor Business, Ripoff & Cheat. No Response to emails! DO NOT ORDER FROM THIS WEBSITE! Anaheim California
*Author of original report: SULTRY HAIR OWNER - BUSINESS PRACTICES ARE GETTING WORSE!
*REBUTTAL Owner of company: Order has been shipped!
*REBUTTAL Owner of company: Order has been shipped!
*Author of original report: Sultry Hair is a Rip Off
*Author of original report: Sultry Hair is a Rip Off
*Author of original report: Sultry Hair is a Rip Off
*Author of original report: Sultry Hair is a Rip Off
*REBUTTAL Owner of company: We are glad you have received your order.
*Author of original report: Sultry Hair's Contact Details and Reply to emails from Website
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I have written 3 emails to Aurora to cancel my order once I placed an initial inquiry to the stocking of my product. I was not notified in anyway this product was not in stock. In my order placement, I stipulated when I would need the product and even paid for 1-2 mail ($35) to receive the product in time. I did not receive any return emails back but only in the case when I emailed her to find out when I would receive it. HOWEVER, she only replied to my first email. The subsequent 3 emails she has not replied.
Her website indicates no where that my product is "out of stock" and I believe this is a buyer beware scam for customers to purchase products that she NEVER had "in-stock". Why would I want to pay for 1-2 day mail on a product I am unsure would be in stock and mailed??? While I was aware of the cancellation policy, I was not foretold this product was not in stock. She is out of touch with her customers and out of touch with true customer service. She does not accept phone calls and does not have sultry hair listed in the town which is noted. The address is only noted under her name and not the business. She leaves no room for customer satisfaction and does not address the needs of her clientele timely. If this is the case, staffing and business practices need to be reviewed. I would advise using other reputable distributors.
Her Policy:
Out of Stock/Backorder Policy
While we always attempt to maintain a substantial in-stock quantity for all of our products, it is possible that we may have less in-stock quantity for a particular item than you want to order. Most out of stock items are shipped within approx. 7 business days*. If you purchased overnight delivery for your out of stock item, no worries it will be shipped overnight when they become available.
* Weekends and holidays do not count as business days.
N. Beale
New York, New York
U.S.A.
This report was posted on Ripoff Report on 10/15/2007 07:57 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sultry-hair-aurora-nevarez/anaheim-california-92815/sultry-hair-aurora-nevarez-sultry-hair-aurora-nevarez-poor-business-ripoff-cheat-n-278766. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#9 Author of original report
SULTRY HAIR OWNER - BUSINESS PRACTICES ARE GETTING WORSE!
AUTHOR: N. beale - (U.S.A.)
SUBMITTED: Monday, December 17, 2007
Dear Aurora,
I have not received your product and my bank has since disputed the charges since you have never responded to my emails. It has been 2 months and accept the fact you have poor business practices. ONCE AGAIN I HAVE NEVER RECEIVED YOUR PRODUCT. AND, ONCE AGAIN YOU STILL HAVE NEVER RESPONDED TO ANY OF MY EMAILS!
#8 REBUTTAL Owner of company
Order has been shipped!
AUTHOR: Aurora - (U.S.A.)
SUBMITTED: Sunday, December 16, 2007
Nirvana's order has been shipped and received by the customer.
Sincerely,
Aurora
sultryhair.com
#7 REBUTTAL Owner of company
Order has been shipped!
AUTHOR: Aurora - (U.S.A.)
SUBMITTED: Sunday, December 16, 2007
Nirvana's order has been shipped and received by the customer.
Sincerely,
Aurora
sultryhair.com
#6 Author of original report
Sultry Hair is a Rip Off
AUTHOR: N. beale - (U.S.A.)
SUBMITTED: Monday, October 29, 2007
My update as of 10/29/07:
(1) My product was not shipped within 7 days as your website policy states. Shipped on 10/25/07 constitues 9 business days.
(2) AURORA NEVER RESPONDED TO ANY OF MY EMAILS.
(3) Her response is incorrect because I never received the package since my doorman was advise for a Return to Sender on the package and now she is advising it is considered an unauthorized package. I have filed a complaint with the Federal Trade Commission on this.
A reminder on your policies since my product was not mailed within 7 days and the charge for 2 day delivery ($35) that I paid for should not count.
Out of Stock/Backorder Policy
While we always attempt to maintain a substantial in-stock quantity for all of our products, it is possible that we may have less in-stock quantity for a particular item than you want to order. Most out of stock items are shipped within approx. 7 business days*. If you purchased overnight delivery for your out of stock item, no worries it will be shipped overnight when they become available.
* Weekends and holidays do not count as business days.
Order Processing Time
Orders placed Monday through Friday will be processed within 1 business day. Orders placed Saturday and Sunday will be processed on the following Monday. In stock items are shipped within 1 business day. Out of stock items are shipped within 7 business days.
Unclaimed Packages
All packages that are unclaimed, undeliverable, refused, and returned by the post office will not be refunded shipping cost. If the customer does not pay to reship the item(s) the total minus shipping costs will be refunded. Shipping is non refundable.
THEREFORE, since Aurora is in violation of her own policies.
#5 Author of original report
Sultry Hair is a Rip Off
AUTHOR: N. beale - (U.S.A.)
SUBMITTED: Monday, October 29, 2007
My update as of 10/29/07:
(1) My product was not shipped within 7 days as your website policy states. Shipped on 10/25/07 constitues 9 business days.
(2) AURORA NEVER RESPONDED TO ANY OF MY EMAILS.
(3) Her response is incorrect because I never received the package since my doorman was advise for a Return to Sender on the package and now she is advising it is considered an unauthorized package. I have filed a complaint with the Federal Trade Commission on this.
A reminder on your policies since my product was not mailed within 7 days and the charge for 2 day delivery ($35) that I paid for should not count.
Out of Stock/Backorder Policy
While we always attempt to maintain a substantial in-stock quantity for all of our products, it is possible that we may have less in-stock quantity for a particular item than you want to order. Most out of stock items are shipped within approx. 7 business days*. If you purchased overnight delivery for your out of stock item, no worries it will be shipped overnight when they become available.
* Weekends and holidays do not count as business days.
Order Processing Time
Orders placed Monday through Friday will be processed within 1 business day. Orders placed Saturday and Sunday will be processed on the following Monday. In stock items are shipped within 1 business day. Out of stock items are shipped within 7 business days.
Unclaimed Packages
All packages that are unclaimed, undeliverable, refused, and returned by the post office will not be refunded shipping cost. If the customer does not pay to reship the item(s) the total minus shipping costs will be refunded. Shipping is non refundable.
THEREFORE, since Aurora is in violation of her own policies.
#4 Author of original report
Sultry Hair is a Rip Off
AUTHOR: N. beale - (U.S.A.)
SUBMITTED: Monday, October 29, 2007
My update as of 10/29/07:
(1) My product was not shipped within 7 days as your website policy states. Shipped on 10/25/07 constitues 9 business days.
(2) AURORA NEVER RESPONDED TO ANY OF MY EMAILS.
(3) Her response is incorrect because I never received the package since my doorman was advise for a Return to Sender on the package and now she is advising it is considered an unauthorized package. I have filed a complaint with the Federal Trade Commission on this.
A reminder on your policies since my product was not mailed within 7 days and the charge for 2 day delivery ($35) that I paid for should not count.
Out of Stock/Backorder Policy
While we always attempt to maintain a substantial in-stock quantity for all of our products, it is possible that we may have less in-stock quantity for a particular item than you want to order. Most out of stock items are shipped within approx. 7 business days*. If you purchased overnight delivery for your out of stock item, no worries it will be shipped overnight when they become available.
* Weekends and holidays do not count as business days.
Order Processing Time
Orders placed Monday through Friday will be processed within 1 business day. Orders placed Saturday and Sunday will be processed on the following Monday. In stock items are shipped within 1 business day. Out of stock items are shipped within 7 business days.
Unclaimed Packages
All packages that are unclaimed, undeliverable, refused, and returned by the post office will not be refunded shipping cost. If the customer does not pay to reship the item(s) the total minus shipping costs will be refunded. Shipping is non refundable.
THEREFORE, since Aurora is in violation of her own policies.
#3 Author of original report
Sultry Hair is a Rip Off
AUTHOR: N. beale - (U.S.A.)
SUBMITTED: Monday, October 29, 2007
My update as of 10/29/07:
(1) My product was not shipped within 7 days as your website policy states. Shipped on 10/25/07 constitues 9 business days.
(2) AURORA NEVER RESPONDED TO ANY OF MY EMAILS.
(3) Her response is incorrect because I never received the package since my doorman was advise for a Return to Sender on the package and now she is advising it is considered an unauthorized package. I have filed a complaint with the Federal Trade Commission on this.
A reminder on your policies since my product was not mailed within 7 days and the charge for 2 day delivery ($35) that I paid for should not count.
Out of Stock/Backorder Policy
While we always attempt to maintain a substantial in-stock quantity for all of our products, it is possible that we may have less in-stock quantity for a particular item than you want to order. Most out of stock items are shipped within approx. 7 business days*. If you purchased overnight delivery for your out of stock item, no worries it will be shipped overnight when they become available.
* Weekends and holidays do not count as business days.
Order Processing Time
Orders placed Monday through Friday will be processed within 1 business day. Orders placed Saturday and Sunday will be processed on the following Monday. In stock items are shipped within 1 business day. Out of stock items are shipped within 7 business days.
Unclaimed Packages
All packages that are unclaimed, undeliverable, refused, and returned by the post office will not be refunded shipping cost. If the customer does not pay to reship the item(s) the total minus shipping costs will be refunded. Shipping is non refundable.
THEREFORE, since Aurora is in violation of her own policies.
#2 REBUTTAL Owner of company
We are glad you have received your order.
AUTHOR: Aurora - (U.S.A.)
SUBMITTED: Sunday, October 28, 2007
Dear N**** Beale:
Thank you for notifying us of your complaint. We strive to provide you with the best possible service.
Thank you for notifying us that you have not received the goods that you ordered on 10/12/07. Your order was out of stock item and as you mentioned above, our policy states that all out of stock items are shipped within 7 business days. Your order was shipped on 10/23, which is 7 business days from your order date and within our policy time frame. After tracking your order, we are glad to find that you have received your order.
Again we're sorry that you received service that prompted you to file a complaint, and we regret any inconvenience or frustration that your experience has caused you. Your patronage is important to us. We appreciate your business and apologize for any inconvenience that this delay may have caused. You are a valued customer, and we are committed to providing you with the best service possible. If I may assist you any further, please contact me at info@sultryhair.com.
Thank you again for bringing these matters to our attention.
Sincerely,
Aurora
Sultryhair.com
info@sultryhair.com
#1 Author of original report
Sultry Hair's Contact Details and Reply to emails from Website
AUTHOR: N. beale - (U.S.A.)
SUBMITTED: Monday, October 15, 2007
This is what her contact details state regarding a phone number and replying to emails (obviousily returning emails in a few hours is false):
To help keep prices low we handle all customer service inquiries through e-mail. We will be more than happy to answer all inquires. All questions will be answered promptly; in most cases within a few hours.
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