Prior to June, 05,2007 Summer Bay called numerous times and I declined their offers. Then, on the above date I received an email invitation stating: Congratulations Annie, you have received a Free Vacation to Las Vegas with 3 days +2 nights...Call Right Now! 1800-9951208 with Claim #YANCD1428. Since I am VP/Co-Treasurer for MID AMERICA ADAPTIVE LAND SAILING FOUNDATION who travel to Las Vegas 2x per year for the purpose of teaching for personal use/competition the idea sounded wonderful.
On June, 05,2007 I responded to the call for INFORMATION. Furthermore, I was explicit that I am Only interested in Las Vegas for Land Sailing, and, we stay in Primm, Nevada at Primm Resorts located walking distance from Ivanpah Dry Lake where we Land Sail + leave our boats overnight. In conjunction, Summer Bay representative offered: Orlando Vacation with tickets to Disney, Free Hotel Accommodation, Bahamas Cruise, etc etc. I refused Orlando for the fact that: My family reside in Orlando, work for Disney+. Therefore, I refused the Orlando package and told her that my ONLY interest is LAS. She requested my credit information and PROMISED this credit information is to: Be applied to Las Vegas, and, ONLY Charged when reservations are confirmed by mail. During the following days I called numerous times to cancel and was put on HOLD for over 30 minutes, disconnected. So I mailed a cancellation notice.
When I received my bank statement a Charge of $498.00US appeared. I called Summer Bay and spoke to a different person each time. I was told that I CANNOT CANCEL. Consequently, I verbalized that I can apply the $498.00 towards the LAS VEGAS Deposit and failed to realize that another charge of $30.00 was added. Sometime in July, 07, 2007. called Juniper/Barclays and complained about Summer Bay's refusal to issue a refund. They said: TRY TO WORK IT OUT WITH THE MERCHANT! So, I tried.
During this time I sent Summer Bay correspondence including: phone calls, emails and letters stating: That OUR TRIP IS BOOKED with itinerary, car rental, WHERE DO I STAY? Where is the LAS Vegas Accommodation that YOU CHARGED $528.00, and Advertised as FREE 3days+2Nights? Someone named Jennifer told me that I did not qualify for LAS VEGAS! Kelley's behavior was rude, loud stating: YOU HAVE NO REFUND/CREDIT. When I called my bank with explanation a $528.00 was issued to my account. Our group of seniors, families with young children stayed in Primm, NV. for five days.
On 12/17+18/2008 Juniper RECHARGED my credit card claiming that I have not sent additional requested information pertaining to Summer Bay's information I have confirmed signature that Juniper received my credit within the given time. It seem as though Summer Bay gave the bank rhetoric and the bank decided that I should communicate with Summer Bay!
Consequently, I spoke to Mr. Ken Branch and he offered a credit of $117.00. with Orlando vacation with Condo stay, free tickets etc etc. He told me I could cancel within 7 days. The following day I sent a letter of cancellation via Special Overnight Delivery with signature.
As of today, I have received NOTHING in Writing, paying $528.00+interest. This, is UNFAIR. I have contacted the States Atty. Office, FDIC in DE with Juniper Bank.
Summer Bay Business attitude caused me much embarassment, inconvenience and $$$$. I am a senior with a disability who trusted Summer Bay with my credit information. I offered to pay a small administrative fee with refusal of a $117.00 verbal promise. Meanwhile, I have to pay $528.00+interest for NO SERVICES RECEIVED!
ELMWOOD PARK, Illinois