- Report: #521588
Report - Rebuttal - Arbitrate
Complaint Review: T - Mobile
T - MobileInternet United States of America
T - Mobile T-Mobile USA Horrible Customer Service, Internet
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It wasn't even a huge credit I was promised. It was half the price of the phone that is no longer working due to t-mobile's error, and less than the price of the new phone i bought to replace it. I was offered ONE month of free service. One month. That is all. T-mobile said that is too much and is instead is offering me a 20 dollar credit. Twenty dollars for having no phone features for a month, a phone that will no longer retain data due to their customer service reps telling me to do a hard reset that ruined my phone, twenty dollars for being routed to closed departments, hung up on, and told I would be called back and never was. Twenty bucks. Big deal. Even the free month of service is really nothing, basically it's just giving me the phone i had to buy for free since it was not my fault that the phone didn't work. But t-mobile refuses to honor their customer service reps word. Nothing they say will be honored unless the consumer can prove it.
I have been told that they needed to be sure that the phone was really misdelivered, code for: we need to be sure you don't steal phones. Never mind I spent 14 hours in two days just trying to get a phone that works, pretty insane if I actually got it don't ya think???
I have been told that I have received too many credits already. Code for: I don't care how much time or effort you have had to spend because of our error. Your time is only worth 20 bucks a month. What you spent 40 hours in a month working with us... tough luck.
I have been told to be patient. Code for: Don't expect it to work anytime soon, we have a global outage. However our payment processing center works 24/7.
I have been asked do I want to remain a customer. Code for: You can leave anytime you like, for the bargain price of 400 dollars.
Right now they will waive the early termination fee. Code for: we are so shortsighted that we can't see giving you a 125 dollar credit we promised you is LESS than the 400 early termination fees. Nevermind the monthly bill of 125 I would be paying if you just made me a happy customer.
I will review the taped conversations and call you back if what you said is supported buy the tapes. Code for: You will never ever hear from me again and I won't even take the time to even look for taped calls.
T-mobile customer service clearly gets it's strategy from corporate, and I wouldn't treat any customer like that. It isn't customer service, it's costumer inconvenience.
This report was posted on Ripoff Report on 11/09/2009 01:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/T-Mobile/internet/T-Mobile-T-Mobile-USA-Horrible-Customer-Service-Internet-521588. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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