ED Magedson – Founder
THE ZAKEN COMPANY22055 SHERMAN WAY CANOGA PARK, California United States of America
SPECIAL UPDATE:September 27 2012: Tiran Zaken remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Tiran Zaken is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Tiran Zaken has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, Tiran Zaken has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Tiran Zaken remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org
I responded to a pamphlet ad for the Zaken Company. It said that there was a double money back gaurantee if for any reason I sent it back within 7 days. That's where the problem comes in. I didn' recieve for at least 2 weeks.
I had checked to see if the purchase had posted to my credit card and it hadn't so I tried to stop payment with my credit card company and they said once it post's on your card you will have to contact the company.
Well I have done that and a lady by the name of Nichelle said I have to send in a money back request form and "THEY" will decide if I deserve to get my money back. I don't want the double back guarantee I just want my $189.00 back. After reading a lot of the stories about this company online
I am probly crazy to think I will ever see that money again. What a scam! I feel completely violated. Please help if theres anything that can be done.
Kristi tuolumne, California
This report was posted on Ripoff Report on 01/29/2003 04:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/THE-ZAKEN-COMPANY/CANOGA-PARK-California-91303818/THE-ZAKEN-COMPANY-RIP-OFF-SCAM-ARTISTS-THAT-GIVE-YOU-THE-RUN-AROUND-WONT-REFUND-MY-MONEY-C-43304. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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