- Report: #346321
Report - Rebuttal - Arbitrate
Complaint Review: The TORO Company
The TORO Company8111 Lyndale Ave. South Bloomington, MN 55420 Nationwide U.S.A.
The TORO Company TORO does not stand behind their Total Coverage Guarantee Bloomington Minnesota
*REBUTTAL Owner of company: YOU DONT KNOW HOW TO OPERATE OR REPAIR YOURSELF
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The mower model is TORO 20066, it is advertised as 22" Recycler Lawn Mower. It has what TORO calls "Personal Pace". The idea is as you push the handle downward the selfpropelled rear wheels keeps up with your pace of walk.
TORO states right on the back of their 374-0052 REv. B booklet, that this mower is supported by The TORO Total Coverage Guarantee. Like the products TORO makes, their Guarantee is as good as their products, neither are any good.
I was instructed to take this defective 3 month old mower to an authorized dealer for repair on 6/25/08. I did just this, and after a week I was called and told the mower is ready to be picked up. Great! The mower was repaired at a cost of $34.50, I asked what about the Warranty? I was told I cut grass that was to "high", to tall. I asked the Service person what where the limits? He said he didn't know but what ever I cut it was to tall.
I would like to know if anyone else out there has been ripped by TORO.
This report was posted on Ripoff Report on 07/01/2008 12:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-TORO-Company/nationwide/The-TORO-Company-TORO-does-not-stand-behind-their-Total-Coverage-Guarantee-Bloomington-Min-346321. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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