• Report: #346321

Complaint Review: The TORO Company

  • Submitted: Tue, July 01, 2008
  • Updated: Thu, June 10, 2010

  • Reported By:Palatine Illinois
The TORO Company
8111 Lyndale Ave. South Bloomington, MN 55420 Nationwide U.S.A.

The TORO Company TORO does not stand behind their Total Coverage Guarantee Bloomington Minnesota

*REBUTTAL Owner of company: YOU DONT KNOW HOW TO OPERATE OR REPAIR YOURSELF

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I purchased a 2008 Toro lawn mower on 3/28/08 at Home Depot. After 5 hours of use the rear drive wheels became locked, the mower could not be pulled in a backwards. The wheels however continued to go forward at a rapid rate of speed.

The mower model is TORO 20066, it is advertised as 22" Recycler Lawn Mower. It has what TORO calls "Personal Pace". The idea is as you push the handle downward the selfpropelled rear wheels keeps up with your pace of walk.

TORO states right on the back of their 374-0052 REv. B booklet, that this mower is supported by The TORO Total Coverage Guarantee. Like the products TORO makes, their Guarantee is as good as their products, neither are any good.

I was instructed to take this defective 3 month old mower to an authorized dealer for repair on 6/25/08. I did just this, and after a week I was called and told the mower is ready to be picked up. Great! The mower was repaired at a cost of $34.50, I asked what about the Warranty? I was told I cut grass that was to "high", to tall. I asked the Service person what where the limits? He said he didn't know but what ever I cut it was to tall.

I would like to know if anyone else out there has been ripped by TORO.

Pal-n-palatine
Palatine, Illinois
U.S.A.

This report was posted on Ripoff Report on 07/01/2008 12:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-TORO-Company/nationwide/The-TORO-Company-TORO-does-not-stand-behind-their-Total-Coverage-Guarantee-Bloomington-Min-346321. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on The TORO Company

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

YOU DONT KNOW HOW TO OPERATE OR REPAIR YOURSELF

AUTHOR: yo yo - (United States of America)

FIRST OF ALL YOU SHOULD NOT EVEN GIVEN THEM A CHANCE TO CHARGE YOU FOR ANYTHING ON THAT REPAIR  SHOULD HAVE TAKEN BACK TO HOME DEPOT TO GET YOUR MONEY BACK
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X