• Report: #1055312

Complaint Review: Timeshare Exit Team

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  • Submitted: Fri, May 31, 2013
  • Updated: Fri, May 31, 2013

  • Reported By: anonymous — fresno California
Timeshare Exit Team
Seattle, Washington USA

Timeshare Exit Team; Reed Hein Travel; Brandon Hein; Trevor Hein Bait and Switch on Ebay Seattle Washington

*Author of original report: Update on TimeShare Exit Team

*REBUTTAL Owner of company: We Help People get out of their timeshares

*Consumer Comment: Timeshares are scams

*General Comment: Timeshare Resale Scams

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A Timeshare week was listed on Ebay by HEINCAT.  It was for one week annually at the Marriott Waiohai Beach Club in Koloa, Kauai.  We saw the listing and called the number in the auction listing to ask whether we could use an escrow company of our choosing.  The phone was answered by TREVOR HEIN and he told us we could use our own escrow agent, which made us feel comfortable bidding on the item.

We were the successful bidders and the auction ended at $6,200.

We called TREVOR HEIN after the auction closed to find out which email address we should send the closing documents to.  He said that the auction closed at too low of a number and that it should have sold for at least $9,000.  He said that Marriott would exercise their Right of First Refusal and that Marriott had told him on the phone that they would do so.  THIS IS A LIE.  We have purchased on the secondary market for the exact property in the past and Marriott would not disclose whether they would exercise their Right of First Refusal or not.  The escrow company we wanted to use does these timeshares all of the time and our agent told us that while Marriott had been exercising their Right of First Refusal on Florida properties, they had not been doing so on the Kauai property.

REGARDLESS, we were the Buyer and it was our right to move forward in the escrow, recognizing that Marriott might exercise their Right of First Refusal and purchase the property at $6200.  Obviously Reed Hein Travel/Timeshare Exit Team would receive their money whether it came from us or Marriott.  

We called Trevor Hein back and said we would like to move forward.  Trevor refused.  He said they would not sell at $6200.  We missed out on another auction that was simultaneously on Ebay and closed at $7,000 (by a different seller).  

We have emailed Trevor Hein and Brandon Hein, demanding that they complete the sale.  They have ignored our emails and clearly we are not going to close on this escrow.  We looked on their website and see that Timeshare Exit Team CLAIMS to not sell the timeshare, but clearly what they do is sell the timeshare, pocket the money and don't tell the owners of these timeshares that they are actually pocketing the money for the timeshare.  They are dishonest!!!


This report was posted on Ripoff Report on 05/31/2013 10:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/Timeshare-Exit-Team/Seattle-Washington/Timeshare-Exit-Team-Reed-Hein-Travel-Brandon-Hein-Trevor-Hein-Bait-and-Switch-on-Ebay-1055312. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

Update on TimeShare Exit Team

AUTHOR: anonymous - ()

I am trying to figure out how to remove my original report.  I spoke with the owner of the company and feel confident in removing the report, as I think we had an unfortunate situation and their attempted sale of a timeshare on Ebay was a vast departure from their normal course of business (and apparently done as a favor for a client, which I believe).  I am hoping to get the report removed soon, but in the interim would like to retract my assertion that they attempted a bait and switch with us...

 

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#2 REBUTTAL Owner of company

We Help People get out of their timeshares

AUTHOR: Timeshare Exit Team - ()

Dear writer of this posting.

After explaining to you what happened and providing you proof of my story, I have decided to set the record straight regarding your posting.

We had a customer who hired us to get him out of 8 timeshares that he currently owned.  Two of his timeshares are at the Marriott Waiohai Beach Club in Koloa, Kauai.  We told him that we could get him out of all of his timeshare but two of them (the Marriotts) had value.  We told him that we could post them on Ebay for him so that he could get out of them quickly but also get money for them.  The first one sold for $8,600 to another party.  During the selling process, we had to give Marriot the First Right of Refusal and they told us that they would grant it but if we sold the other one for any less, it probably would not pass through the process.

We posted the second Marriot timeshare (the one in question) and it was awarded to the highest bidder for $6200.  Knowing that this price would not make it through the First Right of Refusal process with Marriott, I explained the situation to the buyers.  Understandably, they were upset because I was not giving them what they wanted and I was not willing to go through the process knowing that Marriott would just buy it for the $6200.  Looking back, I should have posted this timeshare for $8,000 so I will take responsibility for that error.  If this was my personal timeshare I would have sold it to the buyer, but I knew the owner would not be happy if the Marriott bought it back for $6,200.

During this process, my customer was contacted by Marriott where they offered to pay him $10,000 for each of the timeshares.  He called me and told me that he wanted to proceed with the buy back to Marriott. 

Bottom line, I want to let you know that we do not usually sell timeshares but if we do, our customer has been given full disclosure of what we are doing.  There are very few agencies that provide this service legitimately so we work very hard on providing excellent customer service to our clients.  The person who posted this was never our client but I would like to say sorry for the situation that we put you in and I hope you found a property that suits your needs.

I would also like to offer you this.  My client has offered to e-mail or talk with you personally to get this cleared up.  I would like to get this situation cleaned up so that we can continue our operation with a clean image.

Regards,

Trevor Hein

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#3 Consumer Comment

Timeshares are scams

AUTHOR: Jennifer Williams - ()

Timeshares need to be looked up as a purchase and not an investment. Regardless of how timeshares are presented, they don´t perform as well as a house or stock investment. If you look around the resale market for timeshares on websites like EBay, Redweek, or TUGBBS will find that you can buy a timeshare for far less money than what the first owner purchased it for.

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#4 General Comment

Timeshare Resale Scams

AUTHOR: ThomasR - ()

Timeshare fraud has been around since the timeshare idea was created, but they increase during poor economy. When times are difficult, timeshare owners are stuck with properties they can´t travel to or even afford. Desperate to recoup some money to pay for bills, they can easily become victims to scams artists pretending to be their timeshare salvation who will take upfront fees -as much as five number figures in some cases- but fail to fulfill their promise. I'm sorry you had to learn this the hard way- I recommed you to check out the blog from Mexican Timeshare Solutions on how to get out of a timeshare scam, this is their website:

(((ROR redacted)))

Good luck!

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