• Report: #1000866

Complaint Review: Tipsteria

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  • Submitted: Mon, January 21, 2013
  • Updated: Mon, January 28, 2013

  • Reported By: marscom — East Brunswick New Jersey United States of America
Internet United States of America

Tipsteria Illegal texting service Internet

*Consumer Comment: Tipsteria Unethical Business Practices

*UPDATE Employee: Tipsteria Customer Service

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Similar to other complaints, my father-in-law's phone apparently was texted by Tipsteria and as a result he was signed up for the service.  There is no way he went through any process of signing up for this service and it should be illegal to solicit pay services via texts on mobile phones.  This is a predatory practice that needs to stop. 

 Tipsteria is no better than the foreigners who are preying on elderly people with promises of lottery winnings and other scams.  Stay away!

This report was posted on Ripoff Report on 01/21/2013 09:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tipsteria/internet/Tipsteria-Illegal-texting-service-Internet-1000866. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Tipsteria Unethical Business Practices

AUTHOR: anonymous - ()

Tipsteria employees may think they following the rules but their company is ripping people off... Seriously, why would anyone want the "service" they provide. 

These folks are taking advantage of touchscreen technology "goofs" to sign people up.  A mistaken click is now all it takes to sign a legal contract?

Come on... most people who get on the Tipsteria rolls don't know how they were signed up and don't want or use it. 

Legal ... maybe it just hasn't been tested in court yet.  Ethical... NO WAY.

Someone should start a class action suit against these people and Thumbplay.  They are all in the same business -- ripping people off.  And some, if not all, of the cell providers are in cahoots with them. 
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#2 UPDATE Employee

Tipsteria Customer Service

AUTHOR: Tipsteria Customer Service - (United States of America)

By way of background, Tipsteria is a premium mobile text service that provides its subscribers with weekly tips on the use of their smart phone which is sent via text message to their mobile phone.  The service is marketed via the mobile web. We currently charge $9.99 a month which appears on our subscribers mobile phone bills. 

We use an industry best practice double opt-in sign up process which is fully compliant with the Consumer Best Practices Guidelines published by the Mobile Marketing Association and the various guidelines published by the major mobile phone carriers and the CTIA.  It is important to note that the double opt-in process virtually insures that inadvertent or fraudulent sign-ups do not occur.  Only after a consumer has twice provided verification and authorization to bill their mobile telephone number on their mobile phone are services provided and charges incurred.  To further verify a prospective customer's registration for the Tipsteria service, we send a confirmatory text message which affords them the opportunity to cancel the service by replying STOP by text message.  We also provide a toll free customer service number in this text message that is manned 24 by 7 by 365.

Please be advised that in our marketing of the service, we disclose all material terms of the service including the monthly cost, how the charges will appear on the subscribers mobile bill, a description of the essential features of the service and how to cancel.  We also include links to our Terms & Conditions and Privacy Policy. 

Should you require further assistance, please contact Customer Service at 800-378-9850.

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