Its been over 11 months and T-Mobile has been holding me to a contract that they failed to honor their end
of the greement. I have attempted to cancel my account many times, but I have
been told that even though T-Mobile did not upgrade my phones as we agreed upon
that the contract would still be valid. I was offered four Galaxy S3s for
$200.00 each and a family plan that would not exceed $175.00 a month for a
family of 4. Since we have tried to work out the contract, T-Mobile has offered
the same phones for free to other off-contract customers.
My phone was scheduled to ship in two weeks. The phone never arrived and I did not get a call from anyone at T-Mobile, so I called and was told the phones were on back order. I asked that
my account be cancelled and was told I could not cancel through the
cancellation department and was told that I needed to contact another group
that was not part of T-Mobile, but I soon found out that this group was in fact
part of T-Mobile. I have asked 4 or 5 times for a manager and have gotten
another associate pretending to be a manager. Not only did I get the fake
manager but also, the person on the phone never put me in touch with anyone
that would cancel my account. I have also been told on three separate occasions
that a manager would call me within 2 days to resolve my issues, but in each
instance, I never received a follow-up phone call.
The last time I asked to cancel the contract, I was told that even if T-Mobile did not render
its end of the contract, that I would have to pay a cancellation fee for all 4 phones that I did not
receive. On top of that, they have been charging me for 1 of my phones for the
last 11 months knowing that the phone did not exist and was reported stolen.
Surely, they would be able to see that there has not been any activity on this
phone line in 11 months. I am truly astonished with the way that T-Mobile has
handled this situation. After reading many other complaints throughout the web,
I am convinced that these deceptive practices are nurtured through sales
incentives offered to the sales representatives of T-Mobile Inc.
I would like to get this issue resolved once and for all, but it looks as if I have used most avenues for a
resolution minus legal representation. I have been charged for a phone that has
not been within my possession and on several occasions, I have requested a
refund for the time that I was being charged. I have been a loyal customer of
T-Mobile many years and have maintained 4 phone lines for at least the last 4
years, but if this is the future of T-Mobile, I do not want any part of it. I
would like to speak with someone in their executive office who really has a
genuine concern for the customers.