• Report: #425197

Complaint Review: Toshiba Corporation

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Tue, February 17, 2009
  • Updated: Tue, February 17, 2009

  • Reported By:chesapeake Virginia
Toshiba Corporation
47951 Westinghouse Road Fremont, California U.S.A.

Toshiba Corporation 8 yrs of family photos backed up on hard drive, lost all, Toshiba will not help me out at all Fremont California

*Consumer Comment: Well...

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I bought a Toshiba Hard Drive for safe keeping of 8 yrs woth of family photos. I bought the drive on 2/7, brought it home, transferred over 3500 pictures of my children & family photos only to have the drive crash 3 days later. I contacted Toshiba, they wont help me out. They are willing to repair it, but say it's up to me to try and get the pics recovered. I can't afford it, it's upwards of $500-$1500 depending on the time involved to get this done. I exhausted all of my efforts to get it resolved with Toshiba. this is what I was told my the supervisor.
"Dear Customer,

Toshiba is not liable for any loss data. You will need to take it to a data recovery center to have your data removed.

Regards,
Sholeen Chaudhary
Toshiba
OA Dept Supervisor
schaudhary@pcs-sj.com
(510)651-6798"

Rob t
chesapeake, Virginia
U.S.A.

This report was posted on Ripoff Report on 02/17/2009 02:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Toshiba-Corporation/Fremont-California-94539/Toshiba-Corporation-8-yrs-of-family-photos-backed-up-on-hard-drive-lost-all-Toshiba-will-425197. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Toshiba Corporation

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Well...

AUTHOR: Edgeman - (U.S.A.)

If the photos were merely backed up on the Toshiba drive then you probably have the photos stored elsewhere. You can just transfer the files from your PC or other drive to the Toshiba.

Unless you're saying that you deleted the files from the other drive as soon as they were transferred to the Toshiba drive. In that case you do need to go to a data recovery specialist and unfortunately, Toshiba is not liable for that. Let this serve as a warning to others- a hard drive WILL fail at some point and it's going to be a nasty surprise when it does. Always store important files on multiple drives.

Best of luck to the OP.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory