- Report: #1127510
Report - Rebuttal - Arbitrate
Complaint Review: Total Defense
Total Defense, Select State/Province USA
Total Defense Tiger Direct Total defense PC security systems bought on Tiger Direct fo $64.99 with rebate of $60 @total defense
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Recieved e-mail from Tiger Direct with offer of PC security system from Total Defense for $64.99 with $60 rebate.
Followed instructions for rebate application. Recieved several denials with requests for addiional missing information.
Then recieved denial with a new link- totaldefense.4myrefund.com/Claim/CheckRebateStatus/?zip=25162&trackingnumber=1242621211684716 Finally time expired on submisson of information to qualify for rebate.
After several weeks of sending e-mails requesting to know if they were still in business, a real person replied a month later after I had given up. I finally applied for a refund after removing the software from my computer as it did nothing except slow down my PC. Afte several refusals of my refund application they sent me an e-mail stating I would get $33.18 back of my more $80 investment after purchase price, shipping and handling along with coping costs, mailing costs that inculed sending requested info by certified mail. The proof of rip-off is in the above link that I recieved not just once but 4 times.
I have saved over 40 e-mails to this company without satisfaction. I have taken to tweeter to spread the word about both companies great customer service and slick ways to make extra monry at our exspense.
Check it out again foryourself here: totaldefense.4myrefund.com/Claim/CheckRebateStatus/?zip=25162&trackingnumber=1242621211684716
This report was posted on Ripoff Report on 03/01/2014 07:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Total-Defense/Select-StateProvince/Total-Defense-Tiger-Direct-Total-defense-PC-security-systems-bought-on-Tiger-Direct-fo-6-1127510. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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