Total Defense Horrible software and unresponsive to refunds Redwood City California

When I purchased the internet security and PC tune up, I thought I was getting a great product as it was sold by TigerDirect, which I find out isn't as reputable as I thougtht.  Once I installed it, it removed some key registry from my new computer and I had to uninstall it.  I submitted for my rebates on both of these and one was honored for $30 and the other was past its' expiration date... no problem as that was true.  The issue that I have is that I sent in the UPC barcode from both packages as part of their rebate instructions.

One week later, my new computer was acting up and when I unistalled these two programs, it instantly was brand new again.  I was fed up and asked customer service for a refund and sent all of the required information to them EXCEPT THE BAR CODES AS I SENT IT TO THEM EARLIER FOR REBATES.  I spent $100 on both of these less $30 rebate and they owe me $70.  

It has been 4 months of back and forth emails without resolution.  They don't care although they claim that customer service is super important.  Last time I shop TigerDirect.

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http://www.scambook.com/company/view/27770/Total-Defensecom