• Report: #1130240
Complaint Review:

Total Defense

  • Submitted: Wed, March 12, 2014
  • Updated: Wed, March 12, 2014

  • Reported By: Pete — miami beach Florida
Total Defense
555 Twin Dolphin Drive Suite 610 Redwood City, California USA

Total Defense Horrible software and unresponsive to refunds Redwood City California

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When I purchased the internet security and PC tune up, I thought I was getting a great product as it was sold by TigerDirect, which I find out isn't as reputable as I thougtht.  Once I installed it, it removed some key registry from my new computer and I had to uninstall it.  I submitted for my rebates on both of these and one was honored for $30 and the other was past its' expiration date... no problem as that was true.  The issue that I have is that I sent in the UPC barcode from both packages as part of their rebate instructions.

One week later, my new computer was acting up and when I unistalled these two programs, it instantly was brand new again.  I was fed up and asked customer service for a refund and sent all of the required information to them EXCEPT THE BAR CODES AS I SENT IT TO THEM EARLIER FOR REBATES.  I spent $100 on both of these less $30 rebate and they owe me $70.  

It has been 4 months of back and forth emails without resolution.  They don't care although they claim that customer service is super important.  Last time I shop TigerDirect.

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This report was posted on Ripoff Report on 03/12/2014 02:01 PM and is a permanent record located here: http://www.ripoffreport.com/reports/total-defense/redwood-city-california-94065/total-defense-horrible-software-and-unresponsive-to-refunds-redwood-city-california-1130240. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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