• Report: #124344

Complaint Review: UNITED AIR COMFORT UNITED RESTORATION

  • Submitted: Sat, December 25, 2004
  • Updated: Wed, July 20, 2005

  • Reported By:Kennesaw Georgia
UNITED AIR COMFORT UNITED RESTORATION
400 Fairway Drive #102 Deerfield Beach, Florida U.S.A.

UNITED AIR COMFORT UNITED RESTORATION ripoff We need help finding this company Deerfield Beach Florida

*UPDATE EX-employee responds: Totally agree with these two

*UPDATE EX-employee responds: former dispatcher, I have witnessed your situation more times than I can give an accurate number

*Consumer Comment: Get a Professional

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On 3/19/04 We had United come give us a quote on a new AC unit.

We have lived in our home for 10 years. Our house is 20 years old. We were planning to put our house up for sale. We knew we needed a new AC unit. Well my husband and I thought since our unit was 20 years old lets replace the furance also. We thought it would be best to have the AC And Furance unit replaced.

We never had a problem with heat EVER. Well 11-29-04 we were started to get cold so we turned the heat on.
It did not work . That really stinks because our old furance worked fine. So I got out our paper work from when we had the new unit installed every number was changed I could not find anyone to help me.

We have a 20 year warrenty on the furnace What good does that do?

Finally I found the sales person card he had left with me back in March it had a local Atlanta office Number.
They sent someone out here of course I had to pay Why I should it is brand new and under warrenty. The guy that came out has been out 15 times since 12-3-04 Today is 12-25-04 Christmas I still have no heat I have 2 young kids and a husband that are very cold. I do not know what to do. My old heat system worked why did I get a new one ? for the resale value of my house now I cant sell my house because of UNITED

PLease if anyone has any advise please help us!!!!

VERY COLD IN GEORGIA

Upset
Kennesaw, Georgia
U.S.A.

This report was posted on Ripoff Report on 12/25/2004 01:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/UNITED-AIR-COMFORT-UNITED-RESTORATION/Deerfield-Beach-Florida-33441/UNITED-AIR-COMFORT-UNITED-RESTORATION-ripoff-We-need-help-finding-this-company-Deerfield-124344. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

Totally agree with these two

AUTHOR: Lew - (U.S.A.)

As a EX-license holder for Mark Berch, I can share my same thoughts of these two . GET A REPUTABLE COMPANY, NOT CROOKS! No company can charge $19.95 or $29.95 for a "service tune-up"and still be in business for any lenght of time. United made money on top of the "service call" which was basically ripping people off. Selling alot of parts to unsuspecting or naive homeowners for $400 to sometimes new units at $4000 when the units weren't 5 years old. A gentleman in N.Ft.Worth had a system that was not 2 years old and one service tech went out sold him transformers and other parts when there was nothing wrong. I CANNOT OPERATE IN THIS FASHION WHICH IS WHY I RESIGNED FROM UNITED. This does not scratch the surface of what I know.
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#2 UPDATE EX-employee responds

former dispatcher, I have witnessed your situation more times than I can give an accurate number

AUTHOR: Joe - (U.S.A.)

I am a former dispatcher for this company. I have witnessed your situation more times than I can give an accurate number, but to say this occured more than once or twice a week, per city, was considered business as usual. This company has now stopped doing A/C ripoffs and has moved on to a new scam. They currently operate out of the "Fifth Avenue Shops" on Federal Highway in Boca Raton Florida. The phone number is 1-866-928-3719. This company is owned and operated by three brothers named Ian, Mark and Eric Berch. Because of their business practices they employ a full time attorney named Alan Cochran.
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#3 Consumer Comment

Get a Professional

AUTHOR: Rick - (U.S.A.)

I apologize for the mess you are in from all professional Heating and A/C contractors. This company does nothing but rip people off by installing equipment improperly. I would be willing to bet that is why it won't work. Please get ahold of another company with a good record and explain your situation. You should still be able to get the repairs under warranty if it is a parts problem. If it is an installation problem, then Im afraid you are out of luck. Good luck
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