• Report: #234117

Complaint Review: Unified Services

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  • Submitted: Fri, February 02, 2007
  • Updated: Wed, April 18, 2007

  • Reported By:lewisburg Tennessee
Unified Services
5940 South Rainbow Blvd Las Vegas, Nevada U.S.A.

Unified Services ripoff offered 3 services for trial period of 1.95 aand then charged my bank acct $99.73 without my consent Las Vegas Nevada

*UPDATE Employee: Complaint made on ripoffreport.com

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offered me multiple services for $1.95 for first month. tried to call their customer service line to cancel services but all numbers provided answered and then disconnected. the next month my bank acct. was charged $99.73 without my consent. finally reached a real person and complained about the charges but was told that their phone lines were working on the dates that i reported and that i would not be refunded.they go by 3 different names, call usa long distance, online advantage high speed internet service, and ultra thermal boost dieatary supplement. i was given the folling address to write to to complain about the charges but was told that i would more than likely not be refunded my money. the address i was given is Qualty Control 5949 south rainbow blvd LasVegas, NV 89118, please be advised that this is a scam to get your banking info so they have access to your acct so it can be charged any amount they choose, and you have no recourse to get your money back.

Steven
lewisburg, Tennessee
U.S.A.

This report was posted on Ripoff Report on 02/02/2007 12:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Unified-Services/Las-Vegas-Nevada-89118/Unified-Services-ripoff-offered-3-services-for-trial-period-of-195-aand-then-charged-my-b-234117. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Complaint made on ripoffreport.com

AUTHOR: Jared - (U.S.A.)

Steven,

We discovered your complaint posted on 2/2/2007 regarding our services. We would appreciate the opportunity to respond to your complaint.

It appears you signed up for our amazing package including a free 3-day, 2-night hotel stay and a complimentary $1000 Internet shopping spree.

We also offer three, 10-day trials in conjunction with our complimentary hotel stay and shopping spree. Call USA is the first service and offers long-distance in the form of a calling card. This calling card can be used at any touch-tone telephone and includes unlimited state-to-state calling and international calling to over 60 countries. Our second offer is Online Advantage; which is unlimited, high-speed, dialup Internet. We provide free customer service and technical support and access to the Internet at over 10,000 access points nationwide (great for traveling). Our final offer, Ultra Thermo Boost 2000 is a dietary weight-loss supplement. Our supplement contains the natural, safe ingredient Hoodia. If the customer opts in to any of these offers, they agree to cancel the services(s) within the 10-day trial period to avoid charges.

All customer orders are verified by a third-party taped verification. Each taped verification is reviewed to make sure that the customer did, in fact, agree to our products and services. During the taped verification, the exact terms and conditions were described to you. Additionally, when you agreed to our services, we communicated our contact information to you, including toll-free numbers for each of the services through which to cancel should you decide you did not need them.

We are very concerned with customer service and with the satisfaction of our customers. Because you are unsatisfied with our products and/or services, we would like to mail you a refund agreement for the full amount of 99.73 to you for your signature. However, being that no identifying information is shared on this site, we are requesting that you call in immediately to the customer service number listed below. Please tell the customer service agent you are responding to a report from this website.

We appreciate this opportunity to respond to your complaint. We hope this will satisfy your concerns and that this matter will be considered resolved. Please call our customer service number; (866) 904-7796.


Respectfully,


Jared (Badge #1096)
Quality Control Manager,
Unified Services
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