• Report: #945130

Complaint Review: Vizio

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  • Submitted: Sat, September 22, 2012
  • Updated: Sat, September 22, 2012

  • Reported By: Robert — North Port Florida United States of America
Vizio
Internet United States of America

Vizio No warranty support, Internet

*Consumer Comment: Of course

*Consumer Comment: Here's a thought....try asking the gift giver where it came from......

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I received a Vizio vtab1008 as a gift in April 2012, it is currently September 2012  In the beginning of the month the device stopped booting and displayed only a white screen, a few days later it would not turn on.

I called Vizio tech support, gave them all the device information serial number etc, and they told me they could not honor the warranty unless I could provide the name of the store it was purchased from, which i explained I did not know because it was a gift. They told me there was nothing they could do.

Now i'm stuck with a non working tablet, that the manufacturer, won't repair/replace because I can't tell them what store it came from. Their lack of customer service has lost them a customer forever. Vizio Case # 2776282

This report was posted on Ripoff Report on 09/22/2012 10:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/Vizio/internet/Vizio-No-warranty-support-Internet-945130. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Of course

AUTHOR: Ramjet - (U.S.A.)

Yes, they just want to make sure it was purchased from an authorized dealer.  A perfectly reasonable request.  That's why most stores have gift receipts. 

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#2 Consumer Comment

Here's a thought....try asking the gift giver where it came from......

AUTHOR: Ken - (USA)

Is there some reason you can't ask?
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