• Report: #454317

Complaint Review: Vonage

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  • Submitted: Fri, May 22, 2009
  • Updated: Mon, June 08, 2009

  • Reported By:Charlotte North Carolina
Vonage
23 Main Street Holmdel, New Jersey U.S.A.

Vonage Vonage is a Scam and they have to be exposed! Holmdel New Jersey

*Consumer Suggestion: THIS IS WHAT YOU HAVE TO DO! THEY CANCELLED MY SERVICE AND ZEROED MY ACCOUNT!

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I am so unhappy. I switched from Bellsouth to Vonage on 02-18-09. My alarm system wouldn't work in my home and come to find out its not compatible. I did so much research and I cancelled my service today. When I originally started I spoke to a rep and he SPECIFICALLY told me that there was no contract and I could cancel anytime. He also said that there would be no termination fee and I asked him about the bill and he said that they would email me a bill. The next month they drafted the $ out of my account and I never signed an authorization! I was upset to say the least. Then when I cancelled they told me that I need to pay for the vonage adapter and all these fees to cancel and then they ran my card for $118.00. I never authorized them to draft my account and that account rep lied to me. They went to draft my account on 05-21-09 for $118.00 and I didn't authorize that!

I called them highly upset and told them that I want a copy of the phone recording when I originally called on 02-18-09 and now they are refusing to give it to me. They are giving me the runaround and I need a resolution. Why are they refusing to give me the recorded phone call? I have contacted 2 attorneys who are handling the class action law suit against the company, the FCC, BBB. Consumer affairs and many websites. This company needs to be exposed for fraud and misrepresentation!

Ifeyini
Charlotte, North Carolina
U.S.A.

This report was posted on Ripoff Report on 05/22/2009 06:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/Vonage/Holmdel-New-Jersey/Vonage-Vonage-is-a-Scam-and-they-have-to-be-exposed-Holmdel-New-Jersey-454317. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

THIS IS WHAT YOU HAVE TO DO! THEY CANCELLED MY SERVICE AND ZEROED MY ACCOUNT!

AUTHOR: Anonymous - (U.S.A.)

As you can see by the email that I copied below this company knew not to mess with me. First of all you cannot just say that you are contacting an attorney you must be serious. You must contact the corporate team and DO NOT call customer service anymore they will just give you the run-a-round, I emailed the Corp team and told them that I had contacted my lawyer and the local news and I gave them my attorney's phone number.

They obviously called the phone number and saw that I was serious and also I called the local news and they were willing to do a cover story about vonage. (This has been cancelled because it has been settle to my satisfaction) The attorney's general office is a joke you have to call your local news to get some coverage! All company's hate negative publicity! You can also file a lawsuit in small-claims court and sue for the maximum of $5,000, you can tell vonage that you are filing a lawsuit in small claims court (and actually go and file) and you will give them a chance to settle your account before your actual court date. If vonage settles to your satisfaction you can withdraw your claim in court before the actual court date. TRUST ME NO COMPANY LIKES TO BE SUED! but you must let them know you are serious! Read the email copied below.




Dear Christopher,

In reference to our conversation, I will waive the $64.56 outstanding balance from your account. In addition, your account will be disconnected today. Since you had the account active for over 2 years you will not be charged the disconnection fee. I apologize for the inconvenience this has caused you. Please contact me if you have any questions.

Sincerely,


Sultan BurchExecutive Response TeamVONAGE |
23 Main Street | Holmdel, NJ 07733
M-F 10:30am -7:00pm EST
Tel: 888-580-4020 Ext. 21996
Fax: 732-231-6783
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