- Report: #364999
Report - Rebuttal - Arbitrate
Complaint Review: WESTGATE RESORT
WESTGATE RESORT10000 Turkey Lake Rd Orlando, Florida U.S.A.
WESTGATE RESORT RIPPED OFF WASTE OF TIME Orlando Florida
*UPDATE EX-employee responds: I hope this gives you a better explanation.
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In retrospect, our first initial experience with Westgate is indicative of what we have just recently experienced as current owners. Our first visit lasted more than the 90 mins which they claimed it would last. We ultimately spent 5 hours trying to iron out the deal with the salesperson. Actually, by the 2nd hour, I was frustrated and just wanted to leave especially since we had our kids with us. We were told that what we bought would be new as they have been building new villas. Fast forward to the present, we arrived at the resort and spent 25 minutes waiting to be registered. We were directed to the welcome center to get our welcome package. We were delighted to hear this but unfortunately there is a catch. Another presentation to endure with Westgate. I completely dismissed the presentation but the rep from the welcome center stated that it is for owners only and there would be no selling involve and in addition, we would get discounted tickets or cash. This experience after registering lasted for 1 hour. It was incredible how they tire you out even after refusing. It does seem that they have everything covered in case you say no. It's very rehearsed.
We did go to the complimentary breakfast and presentation which we expected to be updated on being owners. It turned out that it was another sales pitch to updgrade our week to having it every year. Now, we already thought we had every year but apparently, this was not the case. We only have every other year ownership. We were livid and demanded that we speak to a manager. That manager came and offered us an option which would still cause money out of our pocket i.e increase in mortgage and required deposit. Now who in the world expected this especially given the fact that we are on vacation. We did not accept the deal and wanted a higher up person to speak to. Another salesperson came who introduced himself as a director of sales. We were not appeased. The person who we asked for was the customer relations manager and he was not informed of our situation. I just finally said that I would write to corporate. I doubt it will do anything but I am just so upset at this place.This resort gives you misleading information and/or partial information. PLEASE DO NOT BUY AT THIS RESORT! This additional 90min presentation on westgate ownership update lasted 2.5 hours!
By the way, we did not get a remodeled villa as promised. The big screen TV blew the first day we were there. The oven was not working either. Both things did get repaired but it took 4-5 hours for someone to repair it. It was just a bad vacation coupled with the bad weather.
Williamstown, New Jersey
This report was posted on Ripoff Report on 08/20/2008 01:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/WESTGATE-RESORT/Orlando-Florida/WESTGATE-RESORT-RIPPED-OFF-WASTE-OF-TIME-Orlando-Florida-364999. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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