- Report: #778749
Report - Rebuttal - Arbitrate
Complaint Review: Walmart
WalmartAirport Thruway Columbus, Georgia United States of America
Walmart Protection Plan Rip OFF Columbus, Georgia
*Consumer Comment: You were advised correctly on what "In home service" means
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Shortly after the technician leaves we receive a call from the service manager stating that they would have to come get our tv and bring it back to their office because he could not justify making another trip to pick it up since the repair facility is in Douglasville, GA and we are in Columbus, GA. He then stated I could bring the tv to him when the part came in or they could charge me $110 to come pick it up again. After being bounced back and forth between Walmart's warranty dept. and the contracted repair service facility we were told that if we did not let them take the television we would be voiding our warranty. Of course, Walmart warranaty repair tried to tell me that they talked to the repair facility and that they had the part in stock and would have our television back in a couple of days...I told him that was a lie because I was standing next to the technician when he called and was told that the part would take 10 days to get in. I told him that I did not appreciate being lied to. I asked him why the warranty states IN HOME SERVICE...when clearly that was not what we were getting. He said that did not mean that they would repair it in my home only that I would not have to transport it anywhere for repair. I told him that didn't make any sense since the rapair facility had already given me the option of bringing it in myself. I told him that I would do my best to make sure that anyone purchasing WALMART's EXTENDED WARRANTY
PROTECTION SERVICE understands that the IN HOME SERVICE is a crock! We feel that if this company has contracted with Walmart to repair these televisions and they bring the wrong part for repair then they should absorb the cost of the return trip to repair with the correct part. We paid for a service that we clearly are not getting! Now I am stuck with no television for 2 wks...hopefully it will return repaired.
This report was posted on Ripoff Report on 09/19/2011 07:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/Walmart/Columbus-Georgia-31909/Walmart-Protection-Plan-Rip-OFF-Columbus-Georgia-778749. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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