• Report: #778749

Complaint Review: Walmart

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  • Submitted: Mon, September 19, 2011
  • Updated: Mon, September 19, 2011

  • Reported By: Pam — Columbus Georgia United States of America
Walmart
Airport Thruway Columbus, Georgia United States of America

Walmart Protection Plan Rip OFF Columbus, Georgia

*Consumer Comment: You were advised correctly on what "In home service" means

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We purchased a 42" Vizio HD television in June 2009 and also purchased the Walmart extended warranty protection for the television. We are now in the first year of the extended warranty and contacted them about repair. After talking with my husband about what the television was doing they said that they would call when the part came in and arrange to come to our home to repair the television. This is exactly what the warranty protection service states...IN HOME SERVICE. They then called and set up a repair date. Repairman arrives as scheduled and you would know they have the wrong part. After calling in he tells me they do not have the part in stock and they will have to take my television in to their shop. It will take them 10 days to get the part and then a couple more to repair and return our television. We asked would they leave the television and after the part comes in then come back to repair or take to their office. He agreed to leave the television.

Shortly after the technician leaves we receive a call from the service manager stating that they would have to come get our tv and bring it back to their office because he could not justify making another trip to pick it up since the repair facility is in Douglasville, GA and we are in Columbus, GA.  He then stated I could bring the tv to him when the part came in or they could charge me $110 to come pick it up again.  After being bounced back and forth between Walmart's warranty dept. and the contracted repair service facility we were told that if we did not let them take the television we would be voiding our warranty. Of course, Walmart warranaty repair tried to tell me that they talked to the repair facility and that they had the part in stock and would have our television back in a couple of days...I told him that was a lie because I was standing next to the technician when he called and was told that the part would take 10 days to get in.  I told him that I did not appreciate being lied to. I asked him why the warranty states IN HOME SERVICE...when clearly that was not what we were getting. He said that did not mean that they would repair it in my home only that I would not have to transport it anywhere for repair. I told him that didn't make any sense since the rapair facility had already given me the option of bringing it in myself. I told him that I would do my best to make sure that anyone purchasing WALMART's EXTENDED WARRANTY

 PROTECTION SERVICE understands that the IN HOME SERVICE is a crock! We feel that if this company has contracted with Walmart to repair these televisions and they bring the wrong part for repair then they should absorb the cost of the return trip to repair with the correct part. We paid for a service that we clearly are not getting! Now I am stuck with no television for 2 wks...hopefully it will return repaired.

This report was posted on Ripoff Report on 09/19/2011 07:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/Walmart/Columbus-Georgia-31909/Walmart-Protection-Plan-Rip-OFF-Columbus-Georgia-778749. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

You were advised correctly on what "In home service" means

AUTHOR: Ken - (USA)

The shop I worked for dealt with this on a daily basis.
It DOES mean they will come out to the house.  It DOES NOT mean they can or will fix it at the house.

This is pretty much standard in the service industry.   Most of the time the big screen projection TV's had to be brought to the shop for alignment after repair using expensive, fragile equipment.  It also has to have the set all apart for a period of time and takes a fair amount of time.
Often the shop only has one or two sets of the expensive equipment used for repair and alignment.

It's not such a big requirement on non-projection, LCD sets, but shops often like to do the repair, test run the set to see if anything else develops and then return it.

Sorry you haven't had any TV for awhile...it's unusual in this day and age to have just one TV in the house.
I do find it odd that they want to charge you for the return trip...that I don't understand.
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