- Report: #977572
Report - Rebuttal - Arbitrate
Complaint Review: We Energies
We Energies231 West Michigan Street Milwaukee, Wisconsin United States of America
We Energies automatic stoppage of paper billing Milwaukee, Wisconsin
*Author of original report: Situatuion Resolved
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I noticed in July that I had not received a bill from We Energies. Nor had any money come out of our account to pay for our electricity. I signed in to the We Energies account and saw that there was a balance. Paid it immediately. In September I noticed the same thing. No bill and no money taken out of our account. Therefore I signed in and paid the balance again.
With all of the turmoil going on in our lives, I was proud that I had been able to step up and keep the bill process up to date and on time. However, this past week, while meeting with a banker to arrange financing for a new residence that will make my wifes life much easier, I was told that our credit was excellent other than derogatory records made by We Energies. Four negative reports from them in the past few months.
I was floored as I had gone out of my way to pay these bills even though I never received a single statement from them. I had to find out that they were considered late by We Energies while sitting in a meeting with our bank.
When I spoke to We Energies, they told me that paper billing ceases once you sign up for their online bill paying. I had no information about this nor any notification whatsoever. Nor have I ever received notice that the account was ever late.
We Energies is not sympathetic to my plight at all. They actually seemed rude when I asked them to perform a courtesy removal of this negative information from my credit report. It was not an issue of not being able to pay or avoiding payment. I pay all of my bills on time. I made deliberate efforts to pay the bills even without receiving a statement or any commnunication from them.
It is my understanding that there is nothing I can do about this. Shame on you We Energies. You are effecting my credit for the next seven years because of a lack of communication. I hope you are proud that because of this stance, you are holding us back from getting my wife the type of home she requires to function a little easier.
I have never been more disappointed in a Company as much as I am with We Energies right now.
This report was posted on Ripoff Report on 12/03/2012 07:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/We-Energies/Milwaukee-Wisconsin-53290/We-Energies-automatic-stoppage-of-paper-billing-Milwaukee-Wisconsin-977572. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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