Wells Fargo Bank will not issue a "paid in full" statement in timely fashion Seattle Washington

Due to WF policy of resequencing electronic debit transactions, I was charged an excessive amount in overdraft charges. I spoke with WF and it was reduced to half, however, I was unable to pay right away and the account was closed by them. When I contacted WF about payment, they said it needed to be paid off in one month in one payment or 2 at the most.

My income is very limited; however, I made one payment which covered almost half the amount owed. Less than two weeks later, I returned with the final payment which was a check and cash. I asked to see a personal banker. Instead of taking my payment he proceeded to ask whether or not I would be reopening my account. When I answered in the negative he asked me to explain further. When all was said and done he then informed me that most banks have the same policies as WF. After taking up my time he then told me that he couldn't take my payment and I would have to go to a teller. The teller I went to asked if I had checks or cash and I had both. She said they were closed and could only take my cash. This meant another trip to WF.

It ended up being two more trips to WF. On 06 MAR 09 I went to the branch where I banked for several years to request a statement on paper with the WF letterhead which states there are no monies owed on the account. Their big concern was who I was banking with and of course I had left my ID in the car and had to retrieve it. When I returned I was directed to another teller who took my identification and returned with a Post-it attached which had a phone number (888)-901-9589 OD Loss Recovery and said I had to call this number that I couldn't have a statement from the bank. When I asked why I wasn't informed of this my first trip in there she could not answer my question.

This department was closed and I had to wait until 08 MAR 09 to speak with someone. Once again the over riding concern was who I intended to bank with. And once again I informed them the statement is for my personal records. I was then told I owe $12.00 to WF. The payment information was in front of me so I read this to her. She stated it had not gone through the system yet and once it did it would be 15 days before I would be given a statement.

I called again and found the person I spoke with much more informative and while she was in Iowa, the person I had spoken with a few minutes before was in Portland. WF has some sort of adjustment to their system at midnight on Monday nights and that is why my payment hasn't shown and once it did my letter could be sent in a few days.

I gave WF a call this afternoon and stated I needed a letter on their letterhead concerning the account as I would be banking with one of their competitors and Shelly was immediately interested and went over my information with me. Here's the glitch: the $12.00 will probably clear at midnight tonight and then I will have to wait 15 days to receive this letter and it should probably arrive around 02 APR 09. When I asked why the delay
I was told it was because of the federal laws governing WF.

It is at this point I wish to give many thanks to Ripoff Report and the consumers who contribute. I did not know my rights in dealing with debt collectors until I began going to this website. Wells Fargo had contacted Audit Systems about the money I owed them. The usual stunts were used-including calling my number at 6AM local time, letting the phone ring once and then hanging up; calling 4-5 times a day, etc...I sent them a cease and desist letter informing them if they did not stop I would report them to the Federal Trade Commission for starters. They chose not to believe me and I reported them. It didn't take them long to stop after that.

Another great source of information I found thanks to people here is Bud Hibbs. I am not yet through with WF and the treatment I am receiving so I will be further using everything I am learning here. One more point-Wells Fargo is now the defendant in more than one class action lawsuit involving the resequencing of electronic debit transactions. In Seattle, a class action suit was originally filed 03 OCT 08 by the law firm of Hagens Berman Sobol Shapiro LLP. I found this by doing an internet search for "wells fargo class action law suits" and found there are more throughout the country.

I just want to say,"Thank you, Ripoff Report"!


Pacific nw
Seattle, Washington
U.S.A.

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