• Report: #1010291

Complaint Review: Wells Fargo

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Thu, February 07, 2013
  • Updated: Thu, February 07, 2013

  • Reported By: Brb28054 — kannapolis North Carolina U.S.A.
Wells Fargo
Rock Hill, South Carolina United States of America

Wells Fargo hidden fees that are not disclosed to consumer when opening account(s) Rock Hill, South Carolina

*Consumer Comment: question

*Consumer Comment: Some Clarification for you..

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I went into a local Wells Fargo Branch to open a checking and savings account. I was surprise they allowed me to open account being my credit is not the best. I was thrilled they opened an account for me for this reason.

  A few days later, I drove my boyfriend to a local Wells fargo to open him an account. They ran his credit, and denied him a standard checking but informed him they could open a "2nd chance checking account". This was a useless option being that with this account, you could not make deposits at the ATM, you could no sign up for overdraft protection. Did quite understand why you could not deposit CASH into your account at the ATM. Cash is cash!!!!! Not to mention, his credit, while not the greatest, is 60pts higher than mine. We brought this to the Reps attention that I was able to open a full account with worse credit than my boyfriends and this did not make sense. The rep informed us, "each rep has their discretion to push it through, but im not able to". So we just added him as a second person to my account.

  The lady whom signed me up an account failed to inform me about a few important pointers. To which, i later found out the hard way. If you go online to transfer money from your savings to your checking or vise verse more than 3 times in a month, you are charged a whopping $15 penalty. The only time you can transfer for free is at an ATM. However, this is a $15 fee once a month "if" you go ver 3 transfers via phone or online. I recieved 2 $15 fees in a few days of one another.

   I called my local branch to vent about this informing them they rep who signed me up did NOT state anything about these fees and I wanted to speak to her. However, that rep was no longer employed with Wells Fargo so im assuming she had screwed up a few other times, if that being the case, they should reverse the fees for me being I wasnt told, especially the fact I was charged $15 twice in a few days period.

  The rep stated that information is on the terms of service agreement and I should have read it. YES I KNOW the "fine print" hidden on page 200 ( a little humor ) however, the terms state a $15 fee would apply once per month if you do more that 3 transfers, not $30 a month. She agreed, but informed me after reviewing my account they could not reverse the fees even though she agreed I shouldnt have been charged twice.

ISSUE 2

     They push realy hard to get you to sign up for the overdraft protection. And they will tell you, "its good to have. if you are short on money and need to go to ATM to get money to pay an emergency bill, withdraw the maximum you can. yes you will be charged a fee, but this is why we say take out the most you can versus $20 being the fee will be more than that."

      I have had the account 4 months now and can say that not ONCE has an atm, gas station, grocer store, retail store, allowed me to overdraft. It's always declined. HOWEVER, They are sneaky, if you buy a .50 cent candy bar and have a $0 balance, IT WILL go through then. They will get the $35 for the .50Cent candybar but should you need to withdraw more than $35, IT WONT HAPPEN. at least it hasnt for me. Again, that seems to be a great deal of BS on their part.

     They will lie to you, give false promises, exclude important facts to "help" you just to benefit them. Banks are becoming more ruthless, and appearing more and more to be inline with those "payday lenders" when hiding facts and hidden fees.

Consumer beware: ASK THEM ALL QUESTION when opening an account, and if need be, GET IT IN WRITING or take your smart phone in the office with you and record the entire meeting. Dont worry, you do not need their permission to record. They have cameras all in the bank/building so the assumption is their that everyone realizes they maybe recorded during their visit.

  From this point forward, im REALY going to start using my smart phone more often to record conversations.

This report was posted on Ripoff Report on 02/07/2013 08:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Wells-Fargo/Rock-Hill-South-Carolina-/Wells-Fargo-hidden-fees-that-are-not-disclosed-to-consumer-when-opening-accounts-Rock-H-1010291. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Wells Fargo

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

question

AUTHOR: coast - (USA)

Where do you go to get a candy bar for only half a cent?
Respond to this report!
What's this?

#2 Consumer Comment

Some Clarification for you..

AUTHOR: Robert - (U.S.A.)

Not to mention, his credit, while not the greatest, is 60pts higher than mine

-
It is not only the credit score but the reason for why credit is bad.  Most likely he is in ChexSystems which means he basically "stiffed" a different bank in one way or other(excessive overdrafts, negative balance, fraud..etc).   Even if you have "perfect" credit otherwise, if you are in ChexSystems you can forget about opening a regular account at just about any bank..except as a "2nd chance" situation.  Also, even if the bank opens an account they have the right to review your credit. So if at any time you end up in this situation they can , without notice, close your account.

Did quite understand why you could not deposit CASH into your account at the ATM. Cash is cash!!!!!

- It's a matter of trust.  Because of his history, they are not going to trust that when he says he deposits $100 in cash at the ATM..that he is actually depositing $100 in cash.   They are going to want it to be verified by an actual person when he does the deposit.

The lady whom signed me up an account failed to inform me about a few important pointers.

- NO.  YOU failed to read the terms of the account including the fees involved.

GET IT IN WRITING

- You DID get it in writing..Remember that packet of information you got when you opened it up and felt you didn't think you needed to read. 

You haven't really given any details of why you have a bad credit history.  But it is very obvious just based on the comments you made what the primary reason is.    You expect everyone else to manage your accounts and basically to "babysit" you.  The reality is that this is YOUR money and YOUR responsibility.  If you were doing something as simple as keeping a written register.   There is no reason why you even need "overdraft protection" because you would know exactly how much you have in your account.   

Oh and saying the "fine print" was 200 pages is not a "little humor" it is just more proof that you are trying to push off your responsibility to others.

From this point forward, im REALY going to start using my smart phone more often to record conversations.

- How about just reading the terms of the account, and actually managing your account.

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.