WildBlue Exede Awful service - Incorrect usage - verbal promises ignored Internet, Ohio

Although I had bad experience with WildBlue years ago, I decided to give another try with the new Exede service because I was told there was free installation and a 30 day grace period where I could cancel the service.

The service was awful.  My usage meter skyrocketed even when I wasn't using the internet - I've been told they have a problem where they stack up usage on bad days when the modem can't get a good connection to the satellite.  Support was useless.  Speeds were pitiful.  I could not VPN into work.  Their DNS servers were screwed up.  Their FAP is convoluted and biased against the consumer.

On day 26 I had enough and called to cancel.  At that point they told me the 30 day grace period was ONLY for people converting directly from WildBlue, and I would have to pay $400 in cancellation fees.

I would rather pay the money than continue to deal with these thieves.