- Report: #1011477
Report - Rebuttal - Arbitrate
Complaint Review: WildBlue
WildBlue983 McKibben Road Internet, Ohio United States of America
WildBlue Exede Awful service - Incorrect usage - verbal promises ignored Internet, Ohio
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The service was awful. My usage meter skyrocketed even when I wasn't using the internet - I've been told they have a problem where they stack up usage on bad days when the modem can't get a good connection to the satellite. Support was useless. Speeds were pitiful. I could not VPN into work. Their DNS servers were screwed up. Their FAP is convoluted and biased against the consumer.
On day 26 I had enough and called to cancel. At that point they told me the 30 day grace period was ONLY for people converting directly from WildBlue, and I would have to pay $400 in cancellation fees.
I would rather pay the money than continue to deal with these thieves.
This report was posted on Ripoff Report on 02/09/2013 02:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/WildBlue/Internet-Ohio-45146/WildBlue-Exede-Awful-service-Incorrect-usage-verbal-promises-ignored-Internet-Ohio-1011477. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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