• Report: #1011477
Complaint Review:


  • Submitted: Sat, February 09, 2013
  • Updated: Sat, February 09, 2013

  • Reported By: RonA — Martinsville Ohio United States of America
983 McKibben Road Internet, Ohio United States of America

WildBlue Exede Awful service - Incorrect usage - verbal promises ignored Internet, Ohio

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Although I had bad experience with WildBlue years ago, I decided to give another try with the new Exede service because I was told there was free installation and a 30 day grace period where I could cancel the service.

The service was awful.  My usage meter skyrocketed even when I wasn't using the internet - I've been told they have a problem where they stack up usage on bad days when the modem can't get a good connection to the satellite.  Support was useless.  Speeds were pitiful.  I could not VPN into work.  Their DNS servers were screwed up.  Their FAP is convoluted and biased against the consumer.

On day 26 I had enough and called to cancel.  At that point they told me the 30 day grace period was ONLY for people converting directly from WildBlue, and I would have to pay $400 in cancellation fees.

I would rather pay the money than continue to deal with these thieves.

This report was posted on Ripoff Report on 02/09/2013 02:37 PM and is a permanent record located here: http://www.ripoffreport.com/reports/wildblue/internet-ohio-45146/wildblue-exede-awful-service-incorrect-usage-verbal-promises-ignored-internet-ohio-1011477. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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