On the morning of 2/1/2013 I found that my 2005 GMC was stolen out of my country driveway while my family was asleep. After sending my two elementary school children to school while the State Police were here I worked with my Insurance Company to file the necessary papers. I then realized the thief was driving my car listening to my XM radio! I called the support line (which I have had a bad experience with in the past) I have had my XM account since 2005 and a few years ago I even added on the
internet/iphone service. I always pay the year in advance to receive the discount. I asked if they could just suspend or put my account on hold for 2 weeks until I found out the outcome of my
situation (recover my car or I get another one) but I would be happy to continue listening to my phone XM. I was told that was NOT possible and if I only wanted the internet I could be credited less the amount of only an internet contract. I asked if this would be the $3.50 I pay for adding it on to my package and was told no because I would have to shut down my car service, it would be $14.49/mo; I then took the time to explain my personal situation to the representive to no avail.
She told me the only thing that could be done would be to transfer my account to another vehicle then transfer it back or leave the service on. I thanked her for nothing and said I guess I
would have to let the thief drive my car & listen to my XM?!
2/25/2013 After aprox. 1 hour on the phone; I got another NEW account, for some odd reason any time there is a change or mess up with my account, they give me a new one?? Then whenever I call they say, oh, I see several accounts under that number?! WTH? The nice guy in listener care (Hemet) was very
polite and said the 3 months I received with the purchase of my new Chevrolet could be added to my existing service and after I was transferred to billing they would have to credit my account for my existing service from the stolen vehicle, then they would transfer me back to listener care to turn it back on.
Well Ms. Bianca was having no part of any compromises, she said I could pay for an 18.00/mo package after the free 3 months and they could credit me my service?! But it wasnt going to be possible to keep the use of my internet service until the trial ran out in May? I asked can I put the trial on my husbands
new Chevy-NOPE! Ok, understandable. At this point I told her I just wanted what I had, it was ridicioulus, and I had a car STOLEN and the only people giving me a hard time was XM!! We own 4 Chevrolet plus a Honda with a XM unit?! Really?! I havent been through enough? My personal space was violated now XM is violation my intelligence, Ridiculous?! I told her Just give me my service I had BACK! She kept trying to tell me, its ok, I will fix it, everything will be ok and I will give you your year from today, to help compensate all of the trouble we have caused you, well at this point my cordless phone batter died .
I checked the old account, shut down, NEW account NOTHING!! I have NO service?! A credit to my credit card? And 4 Chevy trucks and a add on XM radio, who is in Charge at XM?!
So, I took 1 day break,
2/28/2013 Ms. Gelica in listener care started out listening and confused, after I explained the previous calls, is there NO documentation? What about call Monitoring?! After I was furious again, she pulled the
same old dont worry, I will fix this and give you a year of internet service free. I knew at this point, I was not getting anywhere again or anything. Oh, she refreshed my signal, set up a user
name and password for internetand guess what? YEP! I dont have ANY Service anywhere?!
Who is in charge, who is a supervisor/management? I am not asking for anything special?!
I just want what I HAD!! I am beyond frustrated with nowhere to go?