- Report: #420771
Report - Rebuttal - Arbitrate
Complaint Review: Acronis
Acronisacronis.com/ Burlington, Massachusetts U.S.A.
acronis.com Company ignores my request for a purchased and lost license key Burlington Massachusetts
*Author of original report: Better late then never, is that the policy?
*UPDATE Employee: A Note from Acronis Chief Customer Officer
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My previous computer croaked, and I wanted to install the product on my new computer...but could not find the license key. I have made multiple requests for this information, I provided multiple email addresses because I was not sure what email address I had used to purchase the product. Aside from the automated emails that say "we got your email and will be replying", they have not bothered to reply (not even to say we do not recognize any of your emails, could you give us more information about you).
Atkinson, New Hampshire
This report was posted on Ripoff Report on 02/05/2009 05:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Acronis/Burlington-Massachusetts-01803/acroniscom-Company-ignores-my-request-for-a-purchased-and-lost-license-key-Burlington-Mas-420771. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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