• Report: #750039

Complaint Review: Advantage Rent A Car

  • Submitted: Thu, July 07, 2011
  • Updated: Thu, July 07, 2011

  • Reported By: Kr1sc0 — United States of America
Advantage Rent A Car
El Paso Airport El Paso, Texas United States of America

Advantage Rent A Car Deceptive , underhanded ,and rude ! Watch out for these con-artists ! El Paso, Texas

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

On my second visit to El Paso , I decided to save a few bucks and go with a cheap rental car , and did I get what I paid for ! 6 weeks prior I made the same trip and had no problems at all, booked it all on Orbitz and was on my way . Arrived at the Advantage counter , nice girl asked for my name and credit card , did I want to upgrade ? Did I want to pre pay for gas ? Did I want extra mileage , do I know I can't take the car to Mexico , do I know I need to fill the gas tank and write down the mileage , do I want the extra coverage in case of an accident ? NO , NO , NO , and no , I answered to all her questions ..I made sure I said NO to everything except the car itself . When I was handed the car rental document to sign , the amount at the bottom was high and I asked if that was for the deposit they require and would that drop off after I return the car ? Yes she said , that what the extra amount is . OK , I am on my way ! Upon returning the car 5 days later , I get gas , I write down the mileage and I pull into the car rental return lot where I got the car . There is a guy stading there , but he doesn't acknowledge me , so I wait ... then he starts waving his arms for me to pull into a spot still blocked by the another car .Who IS this guy ?  I pull up as much as I can and the guy starts inspecting the car , pulling up the windsheild wipers , running his hands over the tires and hood , checking the windsheild ,like I just came in from a hailstorm or something , still hasn't said a word to me . I gather all my stuff from the front seat area, open the door and say " HI  " The guy looks at me and says " did you put gas in it ? "  " Yes , and I wrote down the mileage on the back of the receipt " , I say . He looks at me , and says " Get your belongings out of the car and check in inside " ... UH ok , I grab all my stuff and head in . At the counter a young guy checks me in , asks me if I want to pay with the same credit card I checked in with ? Sure , I say , then he hands me the final bill and I see the SAME large amount at the bottom .. I ask " whats this for ? " He says " Oh thats the extra insurance " . I said " NO I declined the extra insurance , so go ahead and take that off please " .. He says " Uh , I can't , I have to call my manager "   OK .. Well, in comes grumpy a** from outside , counter guy tells him what I am disputing and he says " Did you sign this paper ? "  I say " I signed the rental agreement " He slams the paper on the counter and says " Is this your signature ? " ... I pick it up and look at it and say" I think so , if this is the rental agreement I signed after I declined all the offers that were made to me , and if I signed for something that wasn't disclosed to me , that's stealing , I know my rights and responsibilities , and I know my car insurnace and AAA cover anything I need , so WHY would I have signed for something  i didn't NEED or want  " He then RIPS the papers out of my hand and says " IS this your signature on this LEGAL document , thats highlighted ? "Hmmm wasn't highlighted before ... At this point I am scared and I need to get to my flight , so I tell him thanks for stealing $100 from me and I am calling my credit card company to dispute this charge . I don't want to make a big freaking scene and am starting to cry so I leave , with all my paperwork . I get home , and calmly call the Advatage customer service number , surely this is a mistake and they can fix it ? Right ? NOPE , they give less of a crap than the jerk that is supposedly the manager . They ask if I want to file a complaint , but if I signed the paperwork , then I have to pay . There is no manager or supervisor I can speak to , but they gave me a number for the " office " in El Paso . I call the number she gave me , and ask the person who answers the phone where they are located ? Why , in the El Paso Airport ! And as the guy continues to speak I recognize his voice as the counter guy .WTF ? NO one I can talk to ?  I filed a complaint with the BBB and in their response , the  Advantage person said " Some consumers know how to use the system , and complain to get something back " AND "If something would've happened to the car she wouldn't be complaining ,I wish I could do this with my car insurance , ' I didn't have any accidents , so reimburse me ' "   what an A-hole ! NO means no , and I said no when I checked in ! SO thats where this stands , I filed a complaint with the BBB and it is still being investigated . Its not even the stupid $100 , its the point that I said no , they still charged me, treated me like a criminal , and now they are being complete jerks .Its MY money !

This report was posted on Ripoff Report on 07/07/2011 06:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/Advantage-Rent-A-Car/El-Paso-Texas-/Advantage-Rent-A-Car-Deceptive-underhanded-and-rude-Watch-out-for-these-con-artists-750039. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Advantage Rent A Car

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?