All My Sons Corpus Christi Movers Overpriced and Deceptive Behavoir Corpus Christi Texas

NOTE: Since I filed this with the BBB and posted a review on their facebook, the local office owner/partner responded to the review and implied I needed to check my email for their response.  I have time-stamps to prove they had not responded prior to my facebook review post.  In the emails that followed the owner/parter Stephen used deceptive responses to imply his workers were in "danger".  I am happy to post the conversations as they unveil.  Still cannot get my 2014 bill from them which I need to prove the gross over-charges.

Below is what I filed with the BBB.

***What I have asked for***    
1. A detailed bill of my last move
2. A detailed bill of my 2014 move (for comparison)
3. A discussion about why my move was more than double?  We moved less, required less furniture breakdown, zero furniture setup at the new location, and my father and I moved almost every box and 1-person-lift item upstairs.

Apparently, All My Son’s corporate and Corpus Christi only make “good faith efforts” to resolve consumer complaints when it involves the BBB.  I have made multiple attempts to discuss my situation with All My Son’s.  I made contact with one of the corporate directors once, but she said I needed to discuss with their partner in Corpus.  Since then, she has not even responded to my email.  She continually directs me to the Corpus office.  I have relayed messages through front desk employees to inform her the Corpus office is not responding, but nothing seems to work.  Though I am sure they will deny it, they are obviously ignoring me until I go away.

If they could provide me a detailed bill of this move and my 2014 move, I know I could prove they moved relatively the same amount of items (I am positive it was less).  My 2014 move cost about $1,100.  Why would the bill be more than double?  Why would it take them so much longer to move when they had a 4th person?  There are a lot of questions that need to be answered to justify the extreme increase in cost.

***MAIN QUESTIONS***     When does the hourly cost of “van-lining” exceed the value in adding a few extra items to a truck that is too small for the job?  Why did I have to take 4 car loads and a trailer full of stuff if so many hours went into “van-lining”?  How can adding a 4^th person to the crew yield slower results?  Why did they insist on trying to fit it in that size truck when the driver admitted to my wife later he could have gotten a bigger truck to speed up the load time?  Though the workers were friendly, what makes any worker think it is a good idea to make accusations to me about my parrot talking about “smoking weed”?  Why were workers walking on each other’s backs to pop them; sitting on the stairs talking multiple times; seen leaving the truck empty handed countless times; watching each other work multiple times (2 people watching, not spotting, two others lift large items up the stairs)?  Who thought it was a good idea to send **two** new movers (I can understand sending one, but sending two definitely impacted their already questionable efficiency)?

***Result Desired***
Drastic reduction in our $2,400+ bill for moving a 4-bedroom house that took nearly 9 hours of loading, 2-3 hours of which were spent "van-lining" (maximizing what he could fit in the truck).

On a side-note:
Holding my stuff hostage while I had cash in route to the house was unnecessary.  We had $700 cash on hand that could have been used as a "good faith" assurance that we (a 4th time returning customer) would pay the bill in full.  Locking the truck and delaying the workers an additional 45 minutes was over-kill.

These are my comments directly to the BBB during submission:

I heard two other horror stories very similar to mine about the Corpus All My Sons just by mentioning this experience to friends/family/local business.  I am sure there are hundreds more stories that never make it past an angry facebook post or maybe even an angry phone call with the moving consultant.  Truth is, what happened to me was borderline criminal.  I have only used the BBB one other time and that was years ago; I am not one to make a scene for small things or something I can take care of myself.  I am out of options.

Something bad has happened to this company since 2014 and their BBB rating needs to reflect their new way of doing business.  A few discussions with the driver during all the downtime, which he said he will deny later, were very disturbing.  We even discovered a friend of a friend (I know how that sounds) left the company because of fraudulent activity.  My recent experience, having my things held hostage and the way this company has avoided even delivering a couple of detailed bills, gives serious credibility to the rumors.

This is my original email that went unanswered until my facebook review:

Steve/Ashley,

This is my second email regarding this matter…

I have looked in every junk mail and trash box in the ***** account.

She received your confirmation email in her "inbox" from adm@allmysons.com when they showed up, but nothing since.

Can you please forward the following detailed bills to this email address:

• 6/21/2016 *********
• 8/24/2014 *********

NOTE: I have included multiple pictures and a screen capture of my credit card statement from August 2014 (since Michael claimed he could not find our previous bill).  It shows payment of 1097.60 on 8/24/2014 and also had a $50 deposit on 8/21/2014.  That is a total of:

   $ 1,147.60

I am sticking with my $1,200 figure, because of the following facts between 2014/16 moves:

• We acquired
• 1 fridge (add 20 min load/unload upstairs)
• 1 washer (add 5 min load/unload upstairs)
• 1 dryer (add 5 min load/unload upstairs)
• 1 felt over-sized chair (add 5 min load/unload upstairs)
• We sold/removed/had less of...
• 1 queen bed
• 1 chest of drawers
• 60% of the stuff the moved from my 3 car garage in Sinton (had a LOT of stuff in the garage)
• 30% less boxes reduced from garage sale and countless trips to goodwill
• Though they did break down the dining table, they stripped the 4 bottom base screws
• They lost my fridge door hinge ($30)
• They lost a nut in the backboard of girls bed (because they took out the bolts I purposely left in the headboard)
• They dented my dryer
• The "vanlining" job with the boxes put heavy objects on fragile xmas decorations.  My argument here is, the "vanlining" cost them more than 2 hours and apparently they didn't do it effectively.
• They didn't break down any beds, they did the last time
• Complex kid bunk bed (10 min breakdown minimum)
• Complex kid bunk bed (10 min breakdown minimum, same style as above)
• Mstr Bed Queen (5 min breakdown)
• Kids rm Queen bed ( 5 min breakdown)
• They didn't set up the Mstr Bed, they did last time and it took way too long, which is why I asked them not to put together the other beds. (15 min setup)
• They didn't move any of the TVs (though they took the bases off and wrapped them), last time they moved 2 large flat screens and 1 small flat screen
• Though they were nice, the crew was caught multiple time talking to each other on the stairs, popping each other's backs, walking out of the truck empty handed,  and watching others work.  Really, too many infractions to count or explain.  I even had one of them come up to me and tell me my parrot just said something about "smoking weed".
• Michael's handling of the situation was unacceptable.  He spent more time assuring me that he knew more about moving costs than I did and that everything checked out.  I have told countless Realtors, family members, friends, other moving companies, etc about the cost of this move and have unanimously received the same answer... "you got ripped off big-time".  I did loose my temper with Michael at the end when he wanted me to acknowledge that he was going above and beyond to take care of me and started threatening holding my stuff hostage.  I told him I didn't want to get into a d*ck measuring contest.  After that, he gave us 30 minutes to get the cash there (instead of the 40 minutes I told him it would take), he closed the truck and refused to accept the $700 cash as pre-payment while the rest of the cash was on the way.  I had previously told him I could not touch what I had in the bank or in credit because of my house closing, but my parents were on the way with the cash.  I also reminded him we were a 4th-time customer who paid our bill in full each time.  None of this made a difference...
• NOTE: If you guys have a signature showing we verified delivery and acceptable condition, it was forged.  My wife purposely waited until the truck was completely unloaded before signing, even though the driver asked her to sign prior to completely unloading the truck.  After the truck was unloaded,they left without getting that signature.
• We additionally took 4 vehicles and a loaded trailer (all loaded by us), so their "van-lining" did not get everything
• The delays caused by Michael closing the doors also forced me to have the guys unload all the boxes and anything that was not a 2-man-lift or more to the car port area under the house.  If I did not do that, they would have had to stop at 10 PM and come back.  My dad and I worked hard along side them and until 1 AM lifting boxes and more up those stairs.
• NOTE: The reason for adding the 4th worker was to minimize my efforts in the unloading process.  We only used 3 workers for the 2014 move and they loaded the truck in half the time.