- Report: #1093832
Report - Rebuttal - Arbitrate
Complaint Review: Ally Bank
Ally Bank200 Renaissance Center Detroit, Michigan USA
Ally Bank Worst bank I've ever dealt with. Blocked my account and ripped off my money! Detroit Michigan
*UPDATE EX-employee responds: Ally Should do Better as a Taxpayer-Owned Company
*Consumer Comment: I believe you!
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I opened an account with Ally Bank on October 15, 2013, and had NOTHING but problems with them since.
First, when I tried to make a transfer of money to a non-Ally account on October 18, the transfer failed though the money was taken from my Ally Money market account. When I contacted Customer Service, I was told the money would be credited back to my Ally Money Market account on Monday, October 21. It is now the evening of October 22 and I still haven't received the money back into my account.
Second, I received my debit card from Ally October 22, yet was unable to activate it. I received a message that the information I entered didn't match that on my account - though I entered the EXACT same information!
When I tried to access my account online October 22, it was blocked. I called Ally Bank to report the problem, gave them the SAME information I had many times before, yet they claimed to not be able to locate my accounts! As a result, I've been ripped off of 186.29 that I can't access at all. I am disabled and on a fixed income.
I would like to see these issues resolved in a timely and peaceful manner; however, I am not the first customer to experience problems with this bank, and plan to take my business elsewhere.
This report was posted on Ripoff Report on 10/22/2013 02:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ally-Bank/Detroit-Michigan-48243/Ally-Bank-Worst-bank-Ive-ever-dealt-with-Blocked-my-account-and-ripped-off-my-money-De-1093832. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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